Head of UX Strategy & Client Experience

Broadridge Financial Solutions; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Broadridge Financial Solutions seeks a Senior Director of UX Strategy to define and govern the end-to-end client experience strategy. This senior leader will translate client insight into prioritized initiatives and guide teams responsible for high-quality, measurable experiences across product platforms.

Leading with strategy and research, you will partner with Product, Technology, Operations, and Business leaders to align investments with client needs and long-term goals, while building a

Qualifications

• Bachelor’s degree in Human-Computer Interaction, Design, Psychology, Business, Technology, or a related field; advanced degree preferred.
• 12+ years of progressive experience in UX, product design, experience strategy, product management, or a related discipline.
• 5+ years of people leadership experience, including leading multidisciplinary teams.

Responsibilities

• Define and maintain a multi-year UX strategy, experience vision, principles, and roadmap for two client personas.
• Lead and develop the UX teams supporting these personas, creating clarity around priorities, roles, standards, operating practices, and career growth.
• Build a deep understanding of client needs, workflows, pain points, and desired outcomes through research, analytics, client feedback, and market insight.
• Establish governance for experience quality, usability, accessibility, design consistency, research rigor, and design-system adoption.
• Define and monitor experience measures, including adoption, task completion, satisfaction, usability, and operational efficiency.

Skills

UX strategy

Leadership

Research

Product design

Analytics

Education

Bachelor’s degree in HCI/Design/Psychology/Business/Technology

Job description

Broadridge Financial Solutions seeks a Senior Director of UX Strategy to define and govern the end-to-end client experience strategy. This senior leader will translate client insight into prioritized initiatives and guide teams responsible for high-quality, measurable experiences across product platforms.

Leading with strategy and research, you will partner with Product, Technology, Operations, and Business leaders to align investments with client needs and long-term goals, while building a