Senior Director, UX Strategy

Broadridge Financial Solutions; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Broadridge Financial Solutions seeks a Senior Director of UX Strategy to define and govern the end-to-end client experience strategy. This senior leader will translate client insight into prioritized initiatives and guide teams responsible for high-quality, measurable experiences across product platforms.

Leading with strategy and research, you will partner with Product, Technology, Operations, and Business leaders to align investments with client needs and long-term goals, while building a

Qualifications

• Bachelor’s degree in Human-Computer Interaction, Design, Psychology, Business, Technology, or a related field; advanced degree preferred.
• 12+ years of progressive experience in UX, product design, experience strategy, product management, or a related discipline.
• 5+ years of people leadership experience, including leading multidisciplinary teams.

Responsibilities

• Define and maintain a multi-year UX strategy, experience vision, principles, and roadmap for two client personas.
• Lead and develop the UX teams supporting these personas, creating clarity around priorities, roles, standards, operating practices, and career growth.
• Build a deep understanding of client needs, workflows, pain points, and desired outcomes through research, analytics, client feedback, and market insight.
• Establish governance for experience quality, usability, accessibility, design consistency, research rigor, and design-system adoption.
• Define and monitor experience measures, including adoption, task completion, satisfaction, usability, and operational efficiency.

Skills

UX strategy

Leadership

Research

Product design

Analytics

Education

Bachelor’s degree in HCI/Design/Psychology/Business/Technology

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We’re seeking a Senior Director of UX Strategy, a senior leadership role responsible for defining, advancing, and governing the end-to-end experience strategy for the Client Experience. This leader will establish a clear experience vision, translate client insight into prioritized strategic initiatives, and lead the teams responsible for delivering high-quality, consistent, and measurable client experiences. Partnering closely with Product, Technology, Operations, and Business leaders, the Senior Director will ensure that experience investments align with client needs, business priorities, and long-term product strategy. The role requires a strategic, client-centered leader who can balance persona-specific needs with shared platform opportunities while building strong, high-performing UX teams.

Responsibilities

Define and maintain a multi-year UX strategy, experience vision, principles, and roadmap for two client personas. Lead and develop the UX teams supporting these personas, creating clarity around priorities, roles, standards, operating practices, and career growth. Build a deep understanding of client needs, workflows, pain points, and desired outcomes through research, analytics, client feedback, and market insight. Establish a cohesive experience portfolio that identifies where solutions should be tailored by persona and where shared capabilities, patterns, and workflows should be standardized. Partner with Product and Technology leaders to translate experience strategy into actionable roadmaps, investment decisions, and delivery plans. Advocate for client-centered prioritization, ensuring that strategic decisions are informed by evidence, business value, and measurable outcomes. Establish governance for experience quality, usability, accessibility, design consistency, research rigor, and design-system adoption. Define and monitor experience measures, including adoption, task completion, satisfaction, usability, and operational efficiency. Identify cross-journey dependencies, risks, and opportunities that affect the end-to-end client experience. Communicate experience strategy, research findings, priorities, and outcomes clearly to executive stakeholders and cross-functional teams. Foster a culture of collaboration, experimentation, accountability, and continuous improvement across the UX organization.

Qualifications

Qualifications Bachelor’s degree in Human-Computer Interaction, Design, Psychology, Business, Technology, or a related field; advanced degree preferred. 12+ years of progressive experience in UX, product design, experience strategy, product management, or a related discipline. 5+ years of people leadership experience, including leading and developing multidisciplinary UX, research, content, or design teams. Demonstrated success developing and executing enterprise-scale experience strategies across complex products, platforms, or client journeys. Strong understanding of UX research, interaction design, information architecture, content strategy, accessibility, analytics, and design systems. Experience working in matrixed organizations and influencing senior stakeholders across Product, Technology, Operations, and Commercial functions. Proven ability to connect client experience improvements to measurable business outcomes, including adoption, retention, efficiency, or revenue growth. Exceptional communication, facilitation, storytelling, and executive presentation skills. Ability to manage competing priorities, make thoughtful trade-off decisions, and build alignment in a complex environment.

Preferred Qualifications

Preferred Qualifications Experience in financial services, fintech, regulated industries, or enterprise software. Experience leading UX transformation, operating-model design, or design maturity initiatives. Familiarity with agile product delivery, portfolio planning, and outcome-based measurement frameworks. Experience establishing or scaling design systems, research operations, or experience governance models.

Leadership Competencies

Leadership Competencies Client-centered strategic thinking Enterprise and portfolio leadership Talent development and team building Cross-functional influence and stakeholder management Evidence-based decision-making Clear communication and executive presence Bias for measurable outcomes and continuous improvement

Compensation Range

Compensation Range: The salary range for this position is between $150,000 - $190,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Bonus Eligibility: Bonus Eligible Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

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Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.