Senior Director, UX Strategy

broadridge; New York (NY); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Bonus Eligible

Benefits Website

Job summary

Broadridge is seeking a Senior Director of UX Strategy to define, advance, and govern the end-to-end client experience strategy. You will translate client insight into prioritized initiatives and lead teams delivering measurable, high-quality experiences.

You will partner with Product, Technology, Operations, and Business leaders to align investments with client needs and long-term product strategy, building strong, high-performing UX teams.

Qualifications

• 12+ years of progressive experience in UX, product design, experience strategy, product management, or related discipline.
• 5+ years of people leadership leading multidisciplinary UX, research, content, or design teams.
• Experience developing and executing enterprise-scale experience strategies across complex products or journeys.
• Strong knowledge of UX research, interaction design, information architecture, content strategy, accessibility, analytics, and design systems.

Responsibilities

• Define and maintain a multi-year UX strategy, vision, principles, and roadmap for two client personas.
• Lead and develop UX teams, clarifying priorities, standards, and career growth.
• Translate client needs into prioritized initiatives and measurable outcomes.
• Establish governance for usability, accessibility, and design-system adoption.
• Communicate strategy and findings to executives and cross-functional teams.

Skills

UX strategy

Leadership

Stakeholder management

Executive communication

Education

Bachelor's degree in Human-Computer Interaction/Design/Psychology/Business/Tech

Advanced degree preferred

Tools

Design systems

Agile product delivery

UX research & IA

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We're seeking a Senior Director of UX Strategy, a senior leadership role responsible for defining, advancing, and governing the end-to-end experience strategy for the Client Experience. This leader will establish a clear experience vision, translate client insight into prioritized strategic initiatives, and lead the teams responsible for delivering high-quality, consistent, and measurable client experiences.

Partnering closely with Product, Technology, Operations, and Business leaders, the Senior Director will ensure that experience investments align with client needs, business priorities, and long‑term product strategy. The role requires a strategic, client‑centered leader who can balance persona‑specific needs with shared platform opportunities while building strong, high‑performing UX teams.

Responsibilities

• Define and maintain a multi-year UX strategy, experience vision, principles, and roadmap for two client personas.
• Lead and develop the UX teams supporting these personas, creating clarity around priorities, roles, standards, operating practices, and career growth.
• Build a deep understanding of client needs, workflows, pain points, and desired outcomes through research, analytics, client feedback, and market insight.
• Establish a cohesive experience portfolio that identifies where solutions should be tailored by persona and where shared capabilities, patterns, and workflows should be standardized.
• Partner with Product and Technology leaders to translate experience strategy into actionable roadmaps, investment decisions, and delivery plans.
• Advocate for client‑centered prioritization, ensuring that strategic decisions are informed by evidence, business value, and measurable outcomes.
• Establish governance for experience quality, usability, accessibility, design consistency, research rigor, and design‑system adoption.
• Define and monitor experience measures, including adoption, task completion, satisfaction, usability, and operational efficiency.
• Identify cross‑journey dependencies, risks, and opportunities that affect the end‑to‑end client experience.
• Communicate experience strategy, research findings, priorities, and outcomes clearly to executive stakeholders and cross‑functional teams.
• Foster a culture of collaboration, experimentation, accountability, and continuous improvement across the UX organization.

Qualifications

• Bachelor's degree in Human‑Computer Interaction, Design, Psychology, Business, Technology, or a related field; advanced degree preferred.
• 12+ years of progressive experience in UX, product design, experience strategy, product management, or a related discipline.
• 5+ years of people leadership experience, including leading and developing multidisciplinary UX, research, content, or design teams.
• Demonstrated success developing and executing enterprise‑scale experience strategies across complex products, platforms, or client journeys.
• Strong understanding of UX research, interaction design, information architecture, content strategy, accessibility, analytics, and design systems.
• Experience working in matrixed organizations and influencing senior stakeholders across Product, Technology, Operations, and Commercial functions.
• Proven ability to connect client experience improvements to measurable business outcomes, including adoption, retention, efficiency, or revenue growth.
• Exceptional communication, facilitation, storytelling, and executive presentation skills.
• Ability to manage competing priorities, make thoughtful trade‑off decisions, and build alignment in a complex environment.

Preferred Qualifications

• Experience in financial services, fintech, regulated industries, or enterprise software.
• Experience leading UX transformation, operating‑model design, or design maturity initiatives.
• Familiarity with agile product delivery, portfolio planning, and outcome‑based measurement frameworks.
• Experience establishing or scaling design systems, research operations, or experience governance models.

Leadership Competencies

• Client‑centered strategic thinking
• Enterprise and portfolio leadership
• Talent development and team building
• Cross‑functional influence and stakeholder management
• Evidence‑based decision‑making
• Clear communication and executive presence
• Bias for measurable outcomes and continuous improvement

Compensation Range: The salary range for this position is between $150,000 - $190,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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