Head of Unified Store Experience & Omnichannel Operations

Signet Jewelers Limited; Coppell (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Signet Jewelers Limited is seeking a seasoned retail leader to unite two beloved brands under one store-experience organization in Coppell, TX. You will lead store operations, visual merchandising, and brand experiences across Zales and Banter, shaping the customer journey from in-store to digital engagements.

You will build and guide a multidisciplinary team, drive scalable programs, and translate customer insights into transformative store strategies, with focus on performance, associates

Qualifications

• 15+ years of progressive retail leadership.
• Experience leading large-scale field execution or customer-facing transformation across a multi-unit retail business.
• Experience taking ideas from concept to pilot to full rollout.
• Strong financial and analytical skills, including building business cases and using data to guide decisions.
• Experience building multidisciplinary teams and developing leaders.
• Bachelor’s degree required; advanced degree preferred.

Responsibilities

• Lead store operations across both brands, setting clear standards and removing friction so store teams can focus on customers and selling.
• Shape visual merchandising and store design that is unmistakably Zales and unmistakably Banter.
• Own the end-to-end store experience, testing new ideas in clienteling, services, and digital-to-store integration, then scaling what works.
• Lead the future of Banter piercing, building a roadmap that grows the service and sets the brand apart.
• Represent the stores across Merchandising, Marketing, Ecommerce, Real Estate, Finance, and HR, and build the business cases for store investments.
• Build and develop a multidisciplinary team, and a culture grounded in customer obsession, creativity, and strong execution.

Skills

Store operations

Visual merchandising

Store design

Omnichannel retail

Leadership

Financial analysis

Cross-functional collaboration

Education

Bachelor’s degree

Advanced degree preferred

Job description

Signet Jewelers Limited is seeking a seasoned retail leader to unite two beloved brands under one store-experience organization in Coppell, TX. You will lead store operations, visual merchandising, and brand experiences across Zales and Banter, shaping the customer journey from in-store to digital engagements.

You will build and guide a multidisciplinary team, drive scalable programs, and translate customer insights into transformative store strategies, with focus on performance, associates