Executive Leader, Store Experience & Operations

Signet Jewelers Limited; Irving (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive healthcare, dental &Vision

401(k) matching after one year

Generous time off + holidays

Merchandise discount

Learning & Development programs

Much more

Job summary

Signet Jewelers is seeking a dynamic retail leadership executive to unite store operations, visual merchandising, and store experience across Zales and Banter. In this newly unified role, you’ll align brand strategies with store execution to drive growth and customer delight.

You’ll report to the Brand President of Zales & Banter, build a multidisciplinary team, shape the future of in-store experiences, and lead transformation across multiple brands and channels.

Qualifications

• 15+ years of progressive retail leadership in store operations or omnichannel retail.
• Experience leading large multi-unit field execution or customer-facing transformation.
• Experience taking ideas from concept to pilot to full rollout.
• Strong financial and analytical skills with data-driven decision making.
• Experience building and developing multidisciplinary teams.

Responsibilities

• Lead store operations across both brands, set clear standards and remove friction so store teams can focus on customers and selling.
• Shape visual merchandising and store design that is unmistakably Zales and unmistakably Banter.
• Own the end-to-end store experience, testing new ideas in clienteling, services, and digital-to-store integration, then scaling what works.
• Lead the future of Banter piercing, building a roadmap that grows the service and sets the brand apart.
• Represent the stores across Merchandising, Marketing, Ecommerce, Real Estate, Finance, and HR, and build the business cases for store investments.
• Build and develop a multidisciplinary team, and a culture grounded in customer obsession, creativity, and strong execution.

Skills

Store operations

Store experience

Visual merchandising

Store design

Omnichannel retail

Financial analysis

People leadership

Cross-functional collaboration

Education

Bachelor's degree

Advanced degree preferred

Job description

Signet Jewelers is seeking a dynamic retail leadership executive to unite store operations, visual merchandising, and store experience across Zales and Banter. In this newly unified role, you’ll align brand strategies with store execution to drive growth and customer delight.

You’ll report to the Brand President of Zales & Banter, build a multidisciplinary team, shape the future of in-store experiences, and lead transformation across multiple brands and channels.