Head of Store Experience & Operations, Zales and Banter

Sterling Jewelers Inc.; Irving (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive healthcare, dental &Vision

401(k) matching after one year

Generous time off + holidays

Merchandise discount

Learning & Development programs

Much more

Job summary

Signet Jewelers is seeking a dynamic retail leadership executive to unite store operations, visual merchandising, and store experience across Zales and Banter. In this newly unified role, you’ll align brand strategies with store execution to drive growth and customer delight.

You’ll report to the Brand President of Zales & Banter, build a multidisciplinary team, shape the future of in-store experiences, and lead transformation across multiple brands and channels.

Qualifications

• 15+ years of progressive retail leadership in store operations or omnichannel retail.
• Experience leading large multi-unit field execution or customer-facing transformation.
• Experience taking ideas from concept to pilot to full rollout.
• Strong financial and analytical skills with data-driven decision making.
• Experience building and developing multidisciplinary teams.

Responsibilities

• Lead store operations across both brands, set clear standards and remove friction so store teams can focus on customers and selling.
• Shape visual merchandising and store design that is unmistakably Zales and unmistakably Banter.
• Own the end-to-end store experience, testing new ideas in clienteling, services, and digital-to-store integration, then scaling what works.
• Lead the future of Banter piercing, building a roadmap that grows the service and sets the brand apart.
• Represent the stores across Merchandising, Marketing, Ecommerce, Real Estate, Finance, and HR, and build the business cases for store investments.
• Build and develop a multidisciplinary team, and a culture grounded in customer obsession, creativity, and strong execution.

Skills

Store operations

Store experience

Visual merchandising

Store design

Omnichannel retail

Financial analysis

People leadership

Cross-functional collaboration

Education

Bachelor's degree

Advanced degree preferred

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world’s largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve.

People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside.

There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! Inspiring Love within our four walls as well as the four corners of the world comes in the form of loving all people, loving ourselves, as well as our planet and products.

Our purpose is fueled by fostering equality and inclusiveness, innovating new ways to bring unique jewelry and personal experiences to everyone and encouraging self-expression. Our customers trust us to help them celebrate life’s most meaningful and personal moments; and we do not take that responsibility lightly. The products and services we offer to help all people Celebrate Life and Express Love reflect our commitment to values as well as value.

Our team members work toward creating and contributing to a world with more love, respect and acceptance for all. Signet and our brands collectively use our voice and influence to do what is right for the world. Every visit to a Zales or Banter store is a chance to be part of someone’s milestone: an engagement, an anniversary, a first piercing.

We’re looking for a leader who can make each of those moments feel intentional, consistent, and true to the brand, in every store. In this newly unified role, you’ll bring store operations, visual merchandising and design, store experience strategy, and Banter piercing together into one team. Reporting to the Brand President of Zales & Banter, you’ll turn brand and customer strategy into store experiences that look great, run smoothly, and drive results.

What you’ll do:

• Lead store operations across both brands, setting clear standards and removing friction so store teams can focus on customers and selling.
• Shape visual merchandising and store design that is unmistakably Zales and unmistakably Banter.
• Own the end-to-end store experience, testing new ideas in clienteling, services, and digital-to-store integration, then scaling what works.
• Lead the future of Banter piercing, building a roadmap that grows the service and sets the brand apart.
• Represent the stores across Merchandising, Marketing, Ecommerce, Real Estate, Finance, and HR, and build the business cases for store investments.
• Build and develop a multidisciplinary team, and a culture grounded in customer obsession, creativity, and strong execution.

What you bring:

• 15+ years of progressive retail leadership, with significant experience in store operations, store experience, visual merchandising, store design, or omnichannel retail.
• A track record of leading large-scale field execution or customer-facing transformation across a multi-unit retail business.
• Experience taking ideas from concept to pilot to full rollout.
• Strong financial and analytical skills, including building business cases and using data to guide decisions.
• Experience building multidisciplinary teams and developing leaders.
• Bachelor’s degree required; advanced degree preferred.

Why join us:

• You’ll have the mandate to build something new: one integrated store experience organization for two distinct, well-loved brands, with the scope to shape how millions of customers experience them

BENEFITS & PERKS: Competitive healthcare, dental & vision insurance 401(k) matching after one year of employment Generous time off + company holidays Merchandise discount Learning & Development programs Much more!

Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve.

We’re ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared Jewelry, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda and James Allen.