Operations Lead

Vintti; United States; A distancia; USD 95.000 - 130.000; Jornada completa

Descripción de la vacante

Vintti is seeking an Operations & Tutor Success Lead to own the end-to-end supply chain and scheduling for its Latin America tutor network. This hands-on, IC role focuses on capacity planning, logistics, and improving gross margins while keeping tutors engaged and performing at a high level.

As volume grows, you will scale into leading the broader Tutor Operations and Supply division, building scalable playbooks and partnerships with universities across LatAm to secure top bilingual talent in

Formación

• 4+ years of combined experience in Recruiting, HR, Talent Acquisition, Operations, or Client Success.
• Strong empathy, relationship management, and ability to engage tutor community.
• Numerical and business acumen with EBITDA, Gross Margin and capacity utilization.

Responsabilidades

• Own the Day-to-Day Tutor Journey; motivate, support, and respond to tutor concerns and scheduling issues.
• Lead Capacity & Demand Planning and optimize scheduling to maximize tutor utilization while reducing no-shows.
• Drive Recruiting & University Partnerships to build a bilingual tutor pipeline across LatAm and position tutoring as a career path.

Conocimientos

Recruiting & HR

Operations

Client Success

People management

Herramientas

Google Sheets / Excel

Descripción del empleo

We are looking for an Operations & Tutor Success Lead to drive the end-to-end supply chain, scheduling logistics, capacity planning, and overall performance of our tutor network across Latin America. This is an operations-first role designed for a "mini-founder" who thrives in high-complexity environments: someone who can optimize supply and demand, streamline scheduling workflows, manage unit economics, and build scalable operational playbooks.

Think of this person as our "Head of Fleet Operations" (Uber / Rappi marketplace style) for tutors: a supply chain and operations operator who masters capacity planning to protect gross margins, eliminates operational friction, and keeps our tutor community highly engaged, active, and performing. A tutor's operational efficiency directly impacts session quality, overall retention, and unit profitability.

Today, this is a hands-on, individual-contributor role owning supply operations, capacity logistics, and tutor engagement. As volume grows, this role will scale into leading the broader Tutor Operations and Supply division.

Responsibilities

Tutor Experience, Retention & Community (Uber-Style Driver Success)

• Own the Day-to-Day Tutor Journey: Keep tutors motivated, supported, and engaged. Act as the primary point of contact for tutor concerns, payment questions, and scheduling issues.
• Gamification & Incentives: Design and implement tutor incentive schemes (completion bonuses, performance perks, gamification) to boost punctuality, session quality, and retention.
• Referral & Community Building: Launch tutor referral programs and build a strong tutor community to create an ongoing pipeline of top talent.

Supply Operations, Logistics & Capacity Planning

• Capacity & Demand Planning: Work closely with operations to build long-range capacity plans, ensuring we have the exact bench of bilingual tutors needed for upcoming student "waves."
• Logistics & Scheduling Optimization: Optimize tutor shift allocation (back-to-back scheduling) to maximize tutor utilization while avoiding no-shows or late arrivals.
• Unit Economics & Margin Target: Monitor supply costs and operational efficiencies to help safeguard our target Gross Profit Margin / COGS (maintaining a 70%+ margin).

Recruiting & University Partnerships

• Targeted Recruiting: Lead tutor acquisition across LatAm, prioritizing high-quality bilingual talent (specifically strong in Math/Algebra and History).
• University Partnerships: Build relationships with universities across LatAm to establish a reliable pipeline of student tutors.
• Career Path Model: Position tutoring as a career on-ramp, connecting top-performing tutors to future career growth opportunities within the company.

Requirements

Must-Haves:

• Experience: 4+ years of combined experience in Recruiting, HR, Talent Acquisition, Operations, or Client Success.
• Soft Skills & Relationship Management: Strong empathy, interpersonal skills, and ability to build trust and high engagement within the tutor community.
• Numerical & Business Acumen: Comfort working with operational metrics, unit economics, and margin tracking (understanding EBITDA, Gross Margin, and capacity utilization).
• Technical Toolkit:Google Sheets / Excel (Advanced): Ability to build and maintain custom operational sheets, schedules, and capacity projections.
• Vibe Coding / AI Prompting: Proficiency or strong familiarity using AI tools (ChatGPT, Claude, prompting) to quickly automate workflows, scripts, or operational tasks.
• Languages: Fluent/Professional English and Spanish (written and verbal).
• Ownership Mindset: Entrepreneurial spirit, proactive attitude, and ability to thrive in a fast-paced environment.

Nice-to-Haves:

• Marketplace / Logistics Background: Previous experience at high-growth marketplaces or mobility platforms (Uber, Rappi, PedidosYa, etc.) managing driver/rider supply or operations.
• Internal HR: Willingness to support basic internal HR/people tasks as the team scales (<100 people).