Head of Tech Customer Service & Process Optimization

MHC Mobility GmbH; Germany (OH); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Attractive remuneration package

Company car for private use

30 days of vacation and special leave

Lifelong learning opportunities

Job summary

MHC Mobility GmbH is looking for a Head of Technical Customer Service & Service Processes to lead their Technology and Service team. This full-time, permanent position includes responsibilities like optimizing service processes and ensuring high customer satisfaction.

Successful candidates will have extensive automotive experience, strong leadership qualities, and excellent communication skills in English and German. Attractive benefits include a company car, flexible hours, and a focus on personal and professional development.

Qualifications

• Extensive experience in fleet management, technical customer service, and partner management.
• Experience in optimizing workflows and completing digitization projects.
• Inspiring leader with strategic thinking and operational action.
• Excellent communication skills in both German and English.

Responsibilities

• Lead the 'Technology and Service' team and motivate team members.
• Manage strategic orientation and optimize service processes.
• Develop efficient processes and implement innovative technologies.
• Ensure high quality and customer satisfaction.

Skills

Experience in automotive industry

Optimizing workflows

Excellent communication skills in German and English

Leadership skills

Analytical skills

Job description

MHC Mobility GmbH is looking for a Head of Technical Customer Service & Service Processes to lead their Technology and Service team. This full-time, permanent position includes responsibilities like optimizing service processes and ensuring high customer satisfaction.

Successful candidates will have extensive automotive experience, strong leadership qualities, and excellent communication skills in English and German. Attractive benefits include a company car, flexible hours, and a focus on personal and professional development.