Head of System Reliability & Stability

Macy's; Deerfield Township (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

401(k) match

Tuition reimbursement

Employee Assistance Program

Job summary

Macy's is seeking a Manager, Systems Stability in Deerfield Township, Ohio, to ensure the reliability and performance of support systems. This role requires leading a team while focusing on quality and operational effectiveness.

The ideal candidate will have a strong background in customer care and analytics, driving improvements in colleague and customer experiences through effective system management.

Qualifications

• 3+ years of relevant work experience and/or bachelor’s degree preferred.
• Effective written and verbal communication skills.
• Able to work a flexible schedule based on department and company needs.

Responsibilities

• Lead, coach, and develop a team of Systems professionals.
• Drive proactive system monitoring and incident management.
• Partner with leaders to streamline processes and improve system performance.

Skills

Credit & Customer Care Expertise

Leadership & Team Development

Customer & Colleague Focus

Systems & Digital Acumen

Analytical Thinking

Problem Solving & Decision Making

Collaboration & Influence

Education

Bachelor’s degree or equivalent work experience

Job description

Macy's is seeking a Manager, Systems Stability in Deerfield Township, Ohio, to ensure the reliability and performance of support systems. This role requires leading a team while focusing on quality and operational effectiveness.

The ideal candidate will have a strong background in customer care and analytics, driving improvements in colleague and customer experiences through effective system management.