This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Mid-Market Sales based in the United States. This is an exciting opportunity for a sales leader to manage and develop a team of Account Executives responsible for driving mid-market revenue growth. In this remote leadership role, you will oversee both inbound new business acquisition and existing customer expansion, with a strong emphasis on renewals, upgrades, and cross-selling. You will combine hands-on sales expertise with structured coaching to strengthen seller performance, build a healthy pipeline, and deliver predictable results. Working closely with senior sales leadership and cross-functional teams, you will help shape territory strategies and improve go-to-market execution. Your impact will be measured through revenue performance, forecasting accuracy, pipeline health, and the professional growth of your team.
Accountabilities
Sales Team Leadership & Development:
- Lead, coach, and develop a team of Account Executives responsible for inbound new business and existing customer expansion.
- Establish structured training, call reviews, and individual development plans while maintaining consistent pipeline management.
- Coach sellers on discovery, business case development, negotiation, and closing techniques.
- Provide direct, actionable feedback, recognize strong performance, and address capability gaps through clear expectations.
Revenue Performance & Forecasting:
- Own team revenue targets across new business acquisition and customer expansion.
- Deliver accurate, reliable forecasts grounded in customer evidence, disciplined qualification, and realistic close plans.
- Identify risks and potential gaps early, implementing corrective actions to maintain performance.
- Monitor sales execution and ensure consistent progress toward quarterly and annual objectives.
Pipeline Generation & Business Growth:
- Help Account Executives convert inbound opportunities into new business.
- Identify expansion opportunities within existing accounts, including renewals, upgrades, and cross-selling.
- Strengthen qualified pipeline generation through disciplined outbound prospecting.
- Develop territory strategies that balance new customer acquisition with long-term account growth.
Strategic Deal Support & Closing:
- Work directly alongside Account Executives on high-value opportunities and strategic accounts.
- Apply personal sales expertise to influence complex deals, build executive alignment, and navigate negotiations.
- Support sellers in connecting platform capabilities to customer priorities and business outcomes.
- Use sound sales judgment to overcome objections and improve closing effectiveness.
Recruitment & Performance Management:
- Recruit talented Account Executives and support their onboarding and ramp-up.
- Establish clear performance expectations and maintain high standards across the team.
- Foster a culture of accountability, continuous learning, and strong sales execution.
Cross-Functional Collaboration & Operational Improvement:
- Partner with Marketing, Customer Success, Revenue Operations, and Product teams to improve territory planning and sales processes.
- Identify operational friction and collaborate on solutions that improve sales effectiveness.
- Bring customer insights and market feedback into internal business discussions.
- Contribute to the ongoing development of the mid-market sales strategy.
Requirements:
- Professional Experience: At least 5 years of B2B sales experience, including a successful track record selling SaaS solutions to mid-market customers.
- People Management: At least 2 years of experience leading quota-carrying sales professionals.
- Sales Leadership: Demonstrated ability to deliver team revenue results and improve seller performance through structured training, coaching, and direct feedback.
- New Business & Expansion: Experience managing both inbound new business acquisition and existing customer expansion, including renewals, upgrades, and cross-selling.
- Forecasting & Pipeline Management: Proven ability to maintain healthy pipelines, accurately forecast revenue, qualify opportunities, and develop realistic closing plans.
- Personal Sales Performance: Strong individual closing record and sales judgment, with the ability to guide Account Executives through complex opportunities and influence customer outcomes.
- Strategic Deal Management: Experience supporting high-value opportunities, building executive relationships, and navigating negotiations.
- Coaching & Development: Ability to balance hands-on deal involvement and daily pipeline management with dedicated time for training, mentoring, and individual development.
- Leadership & Communication: Strong interpersonal and communication skills, combined with the ability to establish high standards while motivating and developing team members.
- Cross-Functional Collaboration: Ability to work effectively with Marketing, Customer Success, Revenue Operations, Product, and senior sales leadership.
- Industry Knowledge: Experience in digital experience analytics or adjacent software categories is valuable. Curiosity and the ability to learn new markets are important.
- Adaptability & Prioritization: Strong organizational skills and the ability to manage competing priorities in a dynamic, performance-driven environment.
Benefits:
- Competitive Compensation: Annual on-target earnings (OTE) of $250,000-$300,000, comprising a base salary of $125,000-$150,000 plus commission.
- Equity Participation: Stock options for every full-time employee, providing an opportunity to share in the organization's success.
- Remote Work Flexibility: Remote and hybrid work policies, with location-dependent arrangements.
- Paid Time Off: Generous paid time-off policy, varying by location.
- Lifestyle Allowance: Financial support through a lifestyle allowance.
- Professional Development: Career development opportunities, mentorship, and virtual onboarding.
- Team Engagement: Hackathons, social events, and opportunities to connect with colleagues across global offices, both virtually and in person.
- Employee Communities: Employee Resource Groups that provide inclusive spaces for connection, support, and advocacy.
- Workplace Culture: Local Culture Crews organize activities and events to encourage collaboration and team connection.
- Community Involvement: Opportunities to participate in philanthropic activities.
- Location-Based Benefits: Additional benefits tailored to the employee's country and location.