Head of Services Delivery & ROI Growth

SupportFinity™; San Francisco (CA); On-site; USD 120,000 - 200,000; Full time

Job summary

Replo is seeking a delivery leader to build and run a high-impact services function in San Francisco, leading a portfolio of strategic customers from onboarding to renewal. This hands-on role combines strategy, execution, and direct customer work to drive measurable revenue and ROI.

You’ll manage external contractors, shape offerings, and partner with founders to scale services while maintaining quality and clear business outcomes across multiple engagements.

Qualifications

• Experience delivering client services projects with measurable ROI.
• Comfort working in fast-paced startup environments.

Responsibilities

• Own a portfolio of high-value customers from onboarding through renewal and expansion.
• Lead end-to-end onboarding, including setup, first builds, and launch readiness.
• Act as primary point of contact for strategy, execution, and problem-solving.
• Manage end-to-end delivery with clear scope, timelines, and expectations.
• Build pages, flows, and experiments in Replo to drive measurable revenue.

Job description

Replo is seeking a delivery leader to build and run a high-impact services function in San Francisco, leading a portfolio of strategic customers from onboarding to renewal. This hands-on role combines strategy, execution, and direct customer work to drive measurable revenue and ROI.

You’ll manage external contractors, shape offerings, and partner with founders to scale services while maintaining quality and clear business outcomes across multiple engagements.