Head of Rooms & Guest Services

Hyatt; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Hyatt Dream South Beach in Miami seeks a Director of Rooms to lead Front Desk, Housekeeping and Guest Services with a focus on maximizing room revenue and guest satisfaction. The role reports to the General Manager and collaborates with senior leadership on strategic initiatives.

Responsibilities include budgeting, training, and coordinating major projects while driving service excellence and consistent Hyatt standards across all Rooms divisions.

Qualifications

• Senior role overseeing Rooms operations and guest services with Hyatt standards.
• Must demonstrate leadership and strategic budget management.
• Experience in hospitality settings, ideally Hyatt or pre-opening exposure.

Responsibilities

• Oversee Rooms operations including Front Desk, Housekeeping and Guest Services
• Develop and manage annual budget, marketing plans and objectives
• Lead and train subordinate managers, drive revenue and occupancy targets
• Monitor operational statistics and implement efficiency improvements
• Coordinate major projects, renovations and equipment changes
• Participate in MOD program and maintain service standards

Skills

Leadership

Budget management

Operations management

Guest service excellence

Communication

Staff coaching

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Dream South Beach in Miami seeks a Director of Rooms to lead Front Desk, Housekeeping and Guest Services with a focus on maximizing room revenue and guest satisfaction. The role reports to the General Manager and collaborates with senior leadership on strategic initiatives.

Responsibilities include budgeting, training, and coordinating major projects while driving service excellence and consistent Hyatt standards across all Rooms divisions.