Director of Rooms

Hyatt; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Hyatt Dream South Beach in Miami seeks a Director of Rooms to lead Front Desk, Housekeeping and Guest Services with a focus on maximizing room revenue and guest satisfaction. The role reports to the General Manager and collaborates with senior leadership on strategic initiatives.

Responsibilities include budgeting, training, and coordinating major projects while driving service excellence and consistent Hyatt standards across all Rooms divisions.

Qualifications

• Senior role overseeing Rooms operations and guest services with Hyatt standards.
• Must demonstrate leadership and strategic budget management.
• Experience in hospitality settings, ideally Hyatt or pre-opening exposure.

Responsibilities

• Oversee Rooms operations including Front Desk, Housekeeping and Guest Services
• Develop and manage annual budget, marketing plans and objectives
• Lead and train subordinate managers, drive revenue and occupancy targets
• Monitor operational statistics and implement efficiency improvements
• Coordinate major projects, renovations and equipment changes
• Participate in MOD program and maintain service standards

Skills

Leadership

Budget management

Operations management

Guest service excellence

Communication

Staff coaching

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Director of Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.

Organization- Dream South Beach

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Director of Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.
The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping and Guest Services. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.

Duties include:

• Responsible for short and long term planning and the management of the Rooms operations in the front and heart of the house


• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans


• Experience supervising all Rooms Departments


• Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property


• Experience developing standards and operating procedures.


• Participate in MOD program


• Have dealt with special projects


• Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds


• 6 years or more of progressive hotel Rooms experience (typically with Hyatt)


• With opening hotels, previous hotel pre-opening experience preferred


• Service oriented style with professional presentations skills


• At least 5 years experience in a senior role in a hotel rooms area


• Proven leadership skills


• Hotel/Hospitality degree an asset


• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line


• Clear concise written and verbal communication skills in English


• Must be proficient in Microsoft Word and Excel


• Must have excellent organizational, interpersonal and administrative skills


• Maintain communications with Corporate Staff