Head of Retail Operations & Store Excellence

POP MART Americas Inc.; Los Angeles (CA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off (PTO)

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. is seeking a Senior Manager, Operations in Culver City, CA. This role leads store and field operations, develops leaders, and drives scalable processes across North America.

You will manage NSO planning, ROBO Shop operations, and cross-functional programs with executive visibility. The position emphasizes operational excellence, compliance, budgeting, and a strong focus on customer experience and brand integrity.

Qualifications

• Leadership and people development experience in a multi-store environment.
• Strong understanding of retail operations, payroll, compliance, and merchandising.
• Analytical mindset with data-driven decision making.

Responsibilities

• Lead and coach the Operations team across stores and field leadership.
• Oversee NSO planning and execution for new stores and ROBO Shop operations.
• Own operational reporting and data creation for the team and executives.
• Partner with Real Estate, Construction, HR, Marketing, Finance to execute initiatives.
• Ensure brand integrity and excellent customer experiences across the fleet.

Skills

Leadership

Retail operations

Analytics

Power Excel

Education

Bachelor’s degree in Business/Operations or related field

Tools

Excel

Job description

POP MART Americas Inc. is seeking a Senior Manager, Operations in Culver City, CA. This role leads store and field operations, develops leaders, and drives scalable processes across North America.

You will manage NSO planning, ROBO Shop operations, and cross-functional programs with executive visibility. The position emphasizes operational excellence, compliance, budgeting, and a strong focus on customer experience and brand integrity.