Head of Retail Activation & Customer Success

National Association of Convenience Stores; Alexandria (VA); Vor Ort; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

In‑Office Position w/ Work from Anyone

Metro Accessible – 2 blocks from King–

Zusammenfassung

The National Association of Convenience Stores (NACS) seeks a Director of Retail Activation & Customer Success in Alexandria, VA. This hands-on, leadership role builds scalable activation programs to recruit retailers, implement onboarding, and drive ongoing adoption across thousands of locations.

You will partner with TruAge, technology and retailer teams to deliver a seamless experience, measure impact, and accelerate growth while maintaining exceptional customer outcomes.

Qualifikationen

• 10+ years of progressive leadership experience in customer success, enterprise implementations, or retail operations.
• Experience leading cross-functional teams in high-growth technology or retail settings.
• Proven ability to convert retailer commitments into live deployments and measurable outcomes.

Aufgaben

• Lead end-to-end retailer activation strategy for the convenience channel, overseeing recruitment, activation, and expansion.
• Direct retailer onboarding, go-live planning, training, and adoption monitoring with cross-functional partners.
• Build scalable customer success programs and dashboards to drive retention, usage, and expansion.

Jobbeschreibung

The National Association of Convenience Stores (NACS) seeks a Director of Retail Activation & Customer Success in Alexandria, VA. This hands-on, leadership role builds scalable activation programs to recruit retailers, implement onboarding, and drive ongoing adoption across thousands of locations.

You will partner with TruAge, technology and retailer teams to deliver a seamless experience, measure impact, and accelerate growth while maintaining exceptional customer outcomes.