Head of Customer Success & Field Operations

Crave Retail, Inc.; Austin (TX); Hybrid; USD 170,000 - 250,000; Full time

Job summary

Crave Retail, Inc. is seeking a hands-on Customer Success leader who will own outcomes from signed agreement through adoption, renewal, and expansion across a portfolio of retailers.

This is a player-coach role based remotely or in Austin, TX, reporting to the CEO, responsible for leading Implementation, Customer Support, and Customer Success to deliver measurable business value in-store and in the field. You will train field teams, build scalable playbooks, and partner with Sales, Product, and

Qualifications

• Experience leading enterprise customer success initiatives across multiple retailers.
• Ability to train field teams and build scalable playbooks.
• Proven track record delivering measurable business value in pilots and deployments.

Responsibilities

• Lead Customer Success across Crave's customer portfolio.
• Oversee Implementation and Customer Support.
• Drive adoption, renewal, and expansion with executive stakeholders.
• Collaborate with Sales, Product, and Engineering to improve launches and ongoing value.

Skills

Customer leadership

Implementation leadership

Executive relationship management

Cross-functional collaboration

Retail operations

Change management

Job description

Crave Retail, Inc. is seeking a hands-on Customer Success leader who will own outcomes from signed agreement through adoption, renewal, and expansion across a portfolio of retailers.

This is a player-coach role based remotely or in Austin, TX, reporting to the CEO, responsible for leading Implementation, Customer Support, and Customer Success to deliver measurable business value in-store and in the field. You will train field teams, build scalable playbooks, and partner with Sales, Product, and