Director, Retail Activation & Customer Success — Scale & Impact

Automatic Data Processing, Inc.; Alexandria (VA); Vor Ort; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

In-Office Position w/ WFA Days

Metro accessible – King Street metro

Zusammenfassung

TruAge seeks a Director of Retail Activation & Customer Success in Alexandria, VA to lead end-to-end retailer activation, onboarding, and ongoing customer success across locations. You will drive adoption, orchestrate cross-functional teams, and scale processes for thousands of retailers while ensuring an exceptional customer experience.

The role reports to the NACS VP of Retail Engagement and partners with TruAge leadership.

Qualifikationen

• 10+ years of progressive leadership experience in customer success or enterprise deployments.
• Experience leading hands-on teams responsible for retailer recruitment, onboarding and activation.
• Experience with POS systems, loyalty, identity verification or fintech in retail environments.

Aufgaben

• Lead end-to-end retailer activation strategy for the convenience channel and manage activation pipeline.
• Oversee onboarding, POS coordination, training and go-live planning with multiple stakeholders.
• Drive retailer adoption, engagement and transaction usage with measurable outcomes.
• Develop scalable activation processes, playbooks and SOPs for growth.
• Lead a high-performing customer-facing organization with clear ownership and accountability.

Kenntnisse

Leadership experience

Retail activation

Customer success

Enterprise deployments

POS systems

Data-driven/CRM (HubSpot)

Executive communication

Tools

HubSpot

Jobbeschreibung

TruAge seeks a Director of Retail Activation & Customer Success in Alexandria, VA to lead end-to-end retailer activation, onboarding, and ongoing customer success across locations. You will drive adoption, orchestrate cross-functional teams, and scale processes for thousands of retailers while ensuring an exceptional customer experience.

The role reports to the NACS VP of Retail Engagement and partners with TruAge leadership.