Head of Restaurant Tech & Guest Experience

Concessions International LLC; Atlanta (GA); On-site; USD 180,000 - 280,000; Full time

Job summary

Concessions International LLC seeks a Head of Restaurant Technology to own the strategy and execution of all restaurant technology systems across its airport and hospitality footprint. You will drive guest experience through faster, smarter, and more memorable dining moments using digital and connected devices.

The role requires leadership in technology delivery, vendor governance, and cross-functional collaboration with operations and IT to ensure secure, reliable deployments across 20+

Qualifications

• Bachelor’s degree in CS/IS or related field (Master’s preferred).
• 10+ years of progressive technology leadership, with at least 3 years in restaurant, food & beverage, hospitality, or retail technology.
• Demonstrated ownership of POS platforms at scale (Oracle MICROS, Toast, NCR Aloha, PAX, or equivalent).
• Experience managing technology across 20+ locations in a multi-site or franchise environment.
• Proven track record of end-to-end technology delivery: strategy through implementation through support.
• Strong vendor management experience including contract negotiation and SLA governance.
• Experience leading cross-functional teams and building technology organization.

Responsibilities

• Define and own the multi-year restaurant technology roadmap aligned to CI's operational and revenue growth goals.
• Own the guest-facing technology experience across CI locations including digital menu boards, self-service kiosks, mobile ordering, and integrations.
• Lead planning, deployment, and rollout of all restaurant-facing technology systems—POS, KDS, digital menu boards, self-service kiosks, payment processing, and other platforms.
• Own lifecycle of connected devices across all locations from procurement to decommission.
• Establish repeatable implementation playbooks and standards for new location openings and remodels.
• Ensure deployments meet security, compliance, and network standards in coordination with the broader IT team.
• Drive integration between restaurant systems and enterprise platforms (ERP, workforce management, finance).

Skills

Leadership

Vendor management

Cross-functional teams

Data & analytics

POS systems knowledge

Networking & IT operations

Education

Bachelor’s degree in Computer Science or Information Systems

Master’s degree preferred

Tools

Oracle MICROS

Toast

NCR Aloha

PCI-DSS compliance

API integrations

Job description

Concessions International LLC seeks a Head of Restaurant Technology to own the strategy and execution of all restaurant technology systems across its airport and hospitality footprint. You will drive guest experience through faster, smarter, and more memorable dining moments using digital and connected devices.

The role requires leadership in technology delivery, vendor governance, and cross-functional collaboration with operations and IT to ensure secure, reliable deployments across 20+