Head of Restaurant People Digital Experience

McDonald's

Chicago (IL)

On-site

USD 182,000 - 228,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Stock options

Bonus eligible

Job summary

McDonald’s is seeking a Director to lead the Restaurant People Digital Experience within the Global People team. You’ll define strategy for improved digital experiences for managers and crew, aiming to boost customer experience metrics.

You will guide a team focused on core tools like McHire and McD Connect, partnering with cross-functional teams and reporting to the VP of Restaurant People Experience & Culture. This role demands strong leadership and strategic thinking.

Qualifications

Proven track record leading global programs with impact on large organizations.
Understanding restaurant operations and crew dynamics.
Experience with restaurant digital tools and technologies.
Ability to derive insights from end users and uncover unmet needs.
Strong strategic thinking integrating operational, organizational and tech needs.
Experience owning and iterating initiatives with fast alignment.

Responsibilities

Define and lead the People-related digital tooling strategy for restaurant teams.
Use design thinking to ensure user-centered solutions and adoption.
Collaborate with cross-functional partners (GBS/PEX, Ops, Tech) to align objectives.
Partner with delivery teams for McHire, McD Connect scale and impact.
Align with ArchIQ initiatives for parallel progress and synchronization.
Coach and mentor the team to achieve breakthrough results.