Director, Restaurant People Digital Experience

McDonald's; Chicago (IL); On-site; USD 182,000 - 228,000; Full time

Benefits offered by this job

Health insurance

Stock options

Bonus eligible

Job summary

McDonald’s is seeking a Director to lead the Restaurant People Digital Experience within the Global People team. You’ll define strategy for improved digital experiences for managers and crew, aiming to boost customer experience metrics.

You will guide a team focused on core tools like McHire and McD Connect, partnering with cross-functional teams and reporting to the VP of Restaurant People Experience & Culture. This role demands strong leadership and strategic thinking.

Qualifications

• Proven track record leading global programs with impact on large organizations.
• Understanding restaurant operations and crew dynamics.
• Experience with restaurant digital tools and technologies.
• Ability to derive insights from end users and uncover unmet needs.
• Strong strategic thinking integrating operational, organizational and tech needs.
• Experience owning and iterating initiatives with fast alignment.

Responsibilities

• Define and lead the People-related digital tooling strategy for restaurant teams.
• Use design thinking to ensure user-centered solutions and adoption.
• Collaborate with cross-functional partners (GBS/PEX, Ops, Tech) to align objectives.
• Partner with delivery teams for McHire, McD Connect scale and impact.
• Align with ArchIQ initiatives for parallel progress and synchronization.
• Coach and mentor the team to achieve breakthrough results.

Skills

Global program leadership

Restaurant operations knowledge

Digital tools for HR

Stakeholder influence

People leadership

Strategic thinking

User insight gathering

Tools

McHire

McD Connect

ArchIQ

Job description

Job Description:

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

Currently McDonald’s is seeking a Director to lead our Restaurant People Digital Experience work within our Global People team! This position will lead a portfolio of initiatives to define, set the strategy for, and activate improved digital experience for our managers and crew in restaurants – which will ultimately deliver improved customer experience metrics. You will lead to critical initiatives focused on core tools that impact the employee experience and how they come to life in the restaurant environment. You will lead a team focused on understanding the current state and developing & implementing the future-state of those initiatives. This role will report into the Vice President, Restaurant People Experience & Culture.

Duties

• Lead Global People team in defining the People-related digital tooling strategy for the people in our restaurants – with an immediate focus on talent attraction and hiring, engagement, and workforce management
• Take a design thinking approach to all people-related digital opportunities to ensure a user-centric view and to bolster solutions, while keeping in mind the broader context to ensure the innovations take hold
• Meet with key cross-functional partners (e.g., GBS / PEX, Ops, Tech) across the organization to ensure strategic direction and proposed solutions address their objectives and needs
• Partner with GBS / PEX who will lead the delivery and scaling of the people-related digital products, e.g., McHire, McD Connect
• Serve as the Global People connection into the ArchIQ portfolio of initiatives and products to ensure the work progresses in parallel and synchronization
• Serve as the Global People representative in defining any technology that would enable restaurant organizations, e.g., technology within a Center of Excellence
• Coach and mentor the full team to ensure breakthrough critical thinking and exceptional results

Qualifications

• Consistent track record of ideating, building, and deploying initiatives that impact global organizations
• Understanding of the operations of restaurants and teams needed to operate them effectively
• Understanding of restaurant digital tools and technologies
• Ability to build insight with end users and identify unmet needs
• Strong strategic thinking that can integrate operational, organization, and technological requirements
• Demonstrated track record of ownership and test-and-learn mentalities to build, iterate, and build alignment at pace
• People leadership experience – direct leadership of a high-performing project management team and indirect leadership to Supervisors to efficiently execute dynamic initiatives
• Effective relationship builder that collaborates with multiple partners to set objectives and influence outcomes
• Strong presentation and influencing skills
• Understanding of functions, goals, and interpersonal dynamics across the People organization
• Experience working across multiple work streams at different stages

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $182,000 - $228,000 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. Reasonable accommodations will be determined on a case‑based basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.