Head of Real Estate Operations & Growth

Calder News LLC; Holland (MI); Híbrido; USD 80.000 - 120.000; Jornada completa

Descripción de la vacante

The Kyle Geenen Group is seeking an experienced Director of Operations to lead people, systems, and day-to-day execution for a growing West Michigan real estate business. This hands-on role requires managing people, improving processes, and bringing structure to a fast-moving environment.

Strong leadership and operations experience in a service-oriented business are valued, with real estate experience helpful but not required.

Formación

• Proven experience leading teams and handling performance feedback.
• Experience shaping operational processes and day-to-day workflows.
• Strong financial acumen with budgeting and reporting skills.
• Familiarity with CRM, data sharing, and project-management tools.

Responsabilidades

• Lead and develop administrative team members with clear expectations and accountability.
• Oversee daily operations, vendor management, and team priorities.
• Document and improve operational systems, checklists, and processes.
• Coordinate projects with clear owners and deadlines to ensure delivery.
• Review budgets and financial reports with leadership for performance.
• Oversee workflows supporting client transactions and experience.
• Partner with the team leader to address issues and propose solutions.

Conocimientos

Leadership

Operations management

Process improvement

Budgeting/financial analysis

CRM systems

Communication

Project management

Educación

Bachelor's degree in business/related field

Herramientas

CRM systems

Spreadsheets (Excel)

Project management tools

Descripción del empleo

The Kyle Geenen Group is seeking an experienced Director of Operations to lead the people, systems, and day-to-day execution behind a growing West Michigan real estate business.

This is a hands-on leadership role for someone who enjoys managing people, improving processes, solving problems, and bringing structure to a fast-moving environment. You will work closely with the team leader to oversee business operations, strengthen accountability, improve financial and operational visibility, and help ensure the clients we serve and our team receive a consistently high level of service.

We are looking for an experienced operator who takes ownership, communicates clearly, and knows how to turn priorities into completed work. The right person will be comfortable moving between high-level business decisions and practical day-to-day details.

Real estate experience is helpful but not required. Strong leadership and operations experience from another service-oriented business can translate very well to this position.

For the right person, this role offers the opportunity to become an important long-term leader inside an established business with room to grow.

Compensation: $80,000+ annual compensation. Compensation includes base salary plus performance-based bonuses and will depend on experience, responsibilities, and results.

Compensation

$80,000+ annually

Responsibilities

• Lead and develop administrative team members through clear expectations, coaching, regular feedback, and accountability.

• Oversee day-to-day business and office operations, including workflow coordination, administrative coverage, vendors, and team priorities.

• Develop, document, and improve operational systems, standard operating procedures, checklists, and internal processes.

• Coordinate projects and priorities, establish clear owners and deadlines, and ensure important commitments are completed.

• Review budgets, expenses, financial reports, and operational performance in partnership with leadership and accounting resources.

• Oversee the operational workflows supporting listings, real estate transactions, client communication, and overall client experience.

• Serve as a trusted operating partner to the team leader by solving routine issues, identifying risks, and bringing recommendations rather than simply identifying problems.

Qualifications

• Proven experience managing employees, including hiring, coaching, performance feedback, accountability, and difficult conversations.

• Several years of progressively responsible experience in operations management, business management, office leadership, or a comparable management role.

• Bachelor's degree in business, management, finance, accounting, or a related field preferred; substantial relevant leadership experience may be considered in place of a degree.

• Strong financial acumen with the ability to understand budgets, expenses, profit-and-loss statements, and business performance reports.

• Demonstrated ability to improve processes, manage multiple priorities, and consistently follow projects through to completion.

• Excellent communication, judgment, organization, and discretion when handling sensitive employee, client, and business information.

• Comfortable learning and using CRM systems, spreadsheets, shared documents, project-management tools, and evolving business technology.

About Company

The Kyle Geenen Group is an established real estate team serving Holland and the surrounding West Michigan communities through Coldwell Banker Woodland Schmidt.

Our mission is to provide the best solutions for our clients, stay true to our faith, work harder than everyone else, and have fun while doing it.

We have built our business around strong relationships, innovative marketing, exceptional client service, and consistent follow-through. Just as important, we have built a team environment where people are trusted to do great work, encouraged to grow, and expected to take ownership of their responsibilities.

We are based in downtown Holland and are deeply connected to the West Michigan community. We work hard, move quickly, support one another, and believe work should be both meaningful and enjoyable.

Compensation details: 0 Yearly Salary

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