Head of Provider Enablement & Adoption Excellence

Interwell Health

Nashville (TN)

On-site

USD 150,000 - 210,000

Full time

14 days+

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Job summary

Interwell Health in Nashville seeks a Director, Provider Enablement to lead Acumen Support and Training, advancing provider onboarding, training, and enablement to maximize value from Interwell Acumen, Epic Connect EHR.

The role partners with Product, Implementations, Account Management, and Epic Applications to translate feedback into scalable solutions, driving customer adoption and measurable outcomes in healthcare technology.

Qualifications

Bachelor's degree in a related field.
10+ years in customer success or healthcare technology environments.
5+ years leading managers and customer-facing teams.
Epic experience required across applications, training, support, and operations.
Strong communication and change management skills.

Responsibilities

Lead Provider Enablement, including support, training, and self-service resources.
Set operational goals, service standards, and success metrics tied to outcomes.
Establish consistent operating rhythms, accountability, and reporting.
Drive improvements to increase team effectiveness and customer experience.
Lead cross-functional partnerships with Product, Implementations, and Account Management.