Director, Provider Enablement & Customer Success

Interwell Health; Madison (WI); On-site; USD 140,000 - 200,000; Full time

Job summary

Interwell Health seeks a Director of Provider Enablement to lead Acumen support, training, and customer enablement across the provider lifecycle. You will drive onboarding, adoption, and self-service initiatives while partnering with Product, Implementations, and Epic Applications to translate feedback into scalable solutions.

You’ll oversee customer success, adoption, and continuous improvement, championing AI-driven services and measurable outcomes, with emphasis on enterprise healthcare

Qualifications

• Bachelor’s degree required.
• 10+ years in customer success, customer enablement, or related healthcare technology roles.
• 5+ years of experience leading managers and customer-facing teams.
• Prior Epic experience in applications, training, support, implementation, or analytics.
• Demonstrated ability to develop KPIs, dashboards, and operational reporting.

Responsibilities

• Lead Provider Enablement strategy, operations, and enablement resources across the customer lifecycle.
• Set goals, standards, and success metrics aligned to customer outcomes.
• Establish operating rhythms, accountability, and reporting across teams.
• Improve customer experience, scalability, and operational discipline.
• Leverage generative AI to enhance efficiency and learning programs.

Skills

Customer success

Leadership

Cross-functional collaboration

Operational analytics

AI in operations

Change management

Education

Bachelor’s degree

Tools

Epic Applications

Salesforce Service Cloud

Learning Management System (LMS)

Job description

Interwell Health seeks a Director of Provider Enablement to lead Acumen support, training, and customer enablement across the provider lifecycle. You will drive onboarding, adoption, and self-service initiatives while partnering with Product, Implementations, and Epic Applications to translate feedback into scalable solutions.

You’ll oversee customer success, adoption, and continuous improvement, championing AI-driven services and measurable outcomes, with emphasis on enterprise healthcare