Head of Property Operations & Growth (Hybrid)

Worth Ross Management Company, Inc.; Irving (TX); Hybride; USD 120 000 - 190 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Onsite fitness facility

401(k) with employer matching

Résumé du poste

Worth Ross Management Company, Inc. seeks a visionary Vice President of Operations to lead property operations across a multi-state HOA portfolio.

You will drive strategic execution, optimize service delivery, and elevate client satisfaction while building strong leadership teams. The role blends hands-on management with long-range planning, requiring financial acumen, risk oversight, and a commitment to excellence.

Qualifications

• 10+ years in property management or hospitality with senior operational leadership.
• Bachelor's degree in business or related field preferred.
• CMCA, AMS, and/or PCAM designations preferred.
• Strong financial acumen and client-relations skills.

Responsabilités

• Lead, mentor, and develop operational management teams to drive high performance, accountability, and professional growth.
• Build high performing teams through effective coaching, succession planning, and development.
• Foster a culture of collaboration, continuous improvement, and service excellence.
• Provide oversight of property operations, including financial performance, administrative functions, maintenance, and service delivery.
• Establish and implement standardized operating procedures to drive consistency, efficiency, and compliance across the portfolio.
• Evaluate operational performance, resolve complex challenges, and identify opportunities to enhance productivity and service quality.
• Build and maintain strong relationships with HOA Boards and key clients, serving as a resource for escalated concerns.
• Develop proactive client retention strategies and strengthen relationships with key accounts and watchlist communities.
• Partner with executive leadership to develop and execute operational strategies aligned with organizational goals and growth objectives.
• Identify opportunities to improve efficiency, strengthen service offerings, and support business growth.
• Oversee financial performance and collaborate with operational leaders to ensure accurate budgeting and responsible financial management.
• Identify revenue-generating opportunities and initiatives within WRMC’s portfolio that contribute to organizational profitability.
• Ensure compliance with applicable regulations, company policies, and industry standards while proactively mitigating operational risks.

Connaissances

Leadership

Strategic planning

Financial acumen

Client relations

Travel 25%

Formation

Bachelor's degree in business or related field

Description du poste

Worth Ross Management Company, Inc. seeks a visionary Vice President of Operations to lead property operations across a multi-state HOA portfolio.

You will drive strategic execution, optimize service delivery, and elevate client satisfaction while building strong leadership teams. The role blends hands-on management with long-range planning, requiring financial acumen, risk oversight, and a commitment to excellence.