Head of Program Fidelity & Implementation

Bottom Line; Chicago, New York, Detroit, Houston (IL, NY, MI, TX); On-site; USD 88,000 - 107,000; Full time

Job summary

Bottom Line seeks a Senior Manager, Program Fidelity & Implementation to lead enterprise-wide fidelity standards and staff readiness across relational, virtual, and scaled modalities. You will design and sustain staff-facing systems, advisor curricula, and evaluation frameworks to ensure high-quality, student-centered programming.

Based in the National Office, this role partners with Training & Learning, Program Operations, and Research to drive data-informed decisions and continuous improvement

Qualifications

• Bachelor's degree or equivalent experience.
• 6-8 years of progressive program design/implementation experience.
• Experience translating a program model into practice standards and guidance.
• History of leading successful program partnerships and communicating with senior leaders.
• Experience owning advisor- or staff-facing curriculum and practice standards.
• Lived experience or deep relations with first-generation college going and low-income communities.

Responsibilities

• Operationalize and maintain enterprise-wide program fidelity standards, grounded in research-based practice.
• Coordinate cross-functional alignment on model updates with key teams.
• Monitor program performance and translate insights into actionable decisions.
• Own advisor-facing curriculum and staff-facing assets to ensure consistent delivery.
• Ensure staff readiness, accountability, and fidelity across modalities.

Skills

Program design

Implementation

Fidelity

Cross-functional work

Education

Bachelor's degree or equivalent experience

Tools

Canvas LMS

Job description

Bottom Line seeks a Senior Manager, Program Fidelity & Implementation to lead enterprise-wide fidelity standards and staff readiness across relational, virtual, and scaled modalities. You will design and sustain staff-facing systems, advisor curricula, and evaluation frameworks to ensure high-quality, student-centered programming.

Based in the National Office, this role partners with Training & Learning, Program Operations, and Research to drive data-informed decisions and continuous improvement