Head of Product Operations & NPI Excellence

Deepgram; San Francisco (CA); Sur place; USD 180 000 - 280 000; Plein temps

Résumé du poste

Deepgram is seeking a Director of Product Operations in San Francisco to own end-to-end NPI processes, coordinate cross-functional launches, and model revenue impact across product lines. You will build scalable processes, run gated reviews, and partner with Finance, Sales, and GTM to ensure timely, revenue-driven product delivery.

This is a high-visibility, fast-paced role in a AI-first company. You’ll lead program management, drive efficiency, and ensure alignment between product strategy,

Responsabilités

• Maintain a single source of truth for product commitments, milestones, dependencies, and status across all product lines.
• Drive accountability for deliverables across product management, engineering, design, docs, support, and GTM—surface risk early.
• Establish and enforce lightweight standards for PRDs, roadmap artifacts, release readiness, and launch documentation.
• Identify and remove chronic sources of friction and rework in how the product organization plans and ships.
• Own the end-to-end NPI process: stage gates, entry/exit criteria, readiness checklists, and go/no-go decision forums.
• Chair launch readiness reviews and hold cross-functional owners to gate criteria across engineering, security, support, pricing, legal, marketing, and sales enablement.
• Coordinate beta and early access programs, including participant selection, feedback capture, and exit criteria for GA.
• Run post-launch retrospectives and drive the resulting process improvements into the next cycle.
• Continuously improve NPI for speed and predictability—the process should scale with the company, not slow it down.
• Partner closely with Program Management to align the product roadmap with engineering delivery plans, release trains, and capacity.
• Reconcile roadmap commitments against actual delivery, and maintain a clear, honest view of schedule confidence.
• Establish shared dependency tracking and escalation paths across product and engineering programs.
• Ensure planning inputs—sizing, sequencing, staffing assumptions—are consistent between product plans and program plans.
• Build and maintain models that quantify the revenue impact of roadmap decisions: ARR opportunity, expansion and retention effects, competitive displacement, and pipeline influence.
• Partner with Finance on product P&L inputs, cost-to-serve, pricing and packaging analysis, and business case development for major investments.
• Support annual and quarterly planning with scenario analysis and resource allocation recommendations grounded in expected return.
• Track realized outcomes against the business cases used to justify investment, and close the loop with leadership on what actually delivered.
• Establish and maintain the product metrics framework—adoption, usage, attach, retention—and connect it to financial outcomes.
• Coordinate deliverables owed to and from technology, ISV, channel, and strategic partners, including integration milestones, certification requirements, and co-launch commitments.
• Track partner-facing roadmap commitments and ensure internal delivery plans reflect them.
• Serve as the operational interface between the partner/BD organization and product and engineering teams.
• Prepare partner-facing roadmap materials and support joint planning and QBR cycles.
• Maintain visibility into customer-facing roadmap commitments—what has been promised, to whom, by when, and whether an internal owner and delivery plan exist behind it.
• Run the intake and triage process for feature requests, roadmap exceptions, and custom commitments tied to key pipeline opportunities, routing them to the right product owner and escalating to product and sales leadership when a decision is needed.
• Flag commitments that are unbacked, at risk, or in conflict with the roadmap early enough for leadership to act, and track each one through to a decision.
• Work with sales leadership to understand top pipeline deals and at‑risk renewals, and translate deal‑blocking product gaps into prioritized, quantified roadmap input.
• Support strategic customer engagements: executive briefings, roadmap sessions under NDA, and design partner arrangements.
• Partner with sales enablement to ensure the field is trained and equipped ahead of every launch, and that release readiness includes GTM readiness.
• Establish a standing channel with Support and CS to surface escalation themes, defect trends, and top customer pain points into product prioritization.
• Participate in escalation review for critical customer issues, ensuring product and engineering ownership is clear and resolution is tracked to closure.
• Track support-driven signals—ticket volume, deflection, time-to-resolution, escalation frequency—as inputs to roadmap and quality investment decisions.
• Ensure support readiness (documentation, runbooks, staffing, tooling) is an enforced NPI gate criterion rather than an afterthought.
• Close the loop with CS on adoption and health data for newly launched capabilities.
• Own the weekly business review (WBR): agenda, data preparation, metric integrity, follow-ups, and closure on action items.
• Prepare executive and board-level materials on product performance, roadmap status, launch readiness, and investment returns.
• Support quarterly business reviews, planning cycles, and OKR setting and tracking for the product organization.
• Act as a trusted advisor and force multiplier to the product leadership team—anticipating what leadership will need to decide and having the analysis ready before it is asked for.
• Drive clarity and follow-through on cross-functional decisions and escalations.

Description du poste

Deepgram is seeking a Director of Product Operations in San Francisco to own end-to-end NPI processes, coordinate cross-functional launches, and model revenue impact across product lines. You will build scalable processes, run gated reviews, and partner with Finance, Sales, and GTM to ensure timely, revenue-driven product delivery.

This is a high-visibility, fast-paced role in a AI-first company. You’ll lead program management, drive efficiency, and ensure alignment between product strategy,