Head of Product Experience & Design

State of Connecticut - Department of Correction; Hartford (CT); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Professional growth

Work-life balance

Job summary

The State of Connecticut’s Bureau of Information Technology Solutions (BITS) seeks an Experience and Design Leader to guide product strategy across digital programs and enterprise applications. You will partner with agencies and delivery teams to identify needs, set direction, and improve services for residents and staff.

You will lead product management, service design, user research, and accessibility efforts, coordinating across experience and design functions to deliver accessible,

Qualifications

• Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.
• One (1) year of the General Experience must have been in a managerial capacity.
• For state employees this experience is interpreted at the level of an Information Technology Manager 2.
• College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
• A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

Responsibilities

• Develop and refine product strategies for digital programs and enterprise applications, aligning product direction with agency needs and organizational priorities.
• Lead and coordinate product management and experience and design services, including service design, user research, user experience, content, and accessibility.
• Partner with agencies and Enterprise Solutions teams to identify user and business needs, define product goals, and translate findings into product plans and prioritized work.
• Plan or oversee research activities such as interviews, usability testing, journey analysis, and prototype testing; use findings to inform product decisions.
• Guide teams in applying research findings, accessibility requirements, and design standards throughout planning, development, and ongoing service improvement.
• Oversee information technology projects from conception to completion.

Skills

Product strategy development

Roadmaps & backlogs

User research

Accessibility design

Cross-agency collaboration

Job description

The State of Connecticut’s Bureau of Information Technology Solutions (BITS) seeks an Experience and Design Leader to guide product strategy across digital programs and enterprise applications. You will partner with agencies and delivery teams to identify needs, set direction, and improve services for residents and staff.

You will lead product management, service design, user research, and accessibility efforts, coordinating across experience and design functions to deliver accessible,