Experience Design Vice President

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks an Experience Design Vice President to shape end-to-end UX strategy for a componentized RDaaS platform. Lead cross-functional teams, mentor designers, and advocate inclusive design across products and services.

You will drive UX vision, align with business goals, and ensure scalable, accessible experiences across product surfaces while partnering with engineering and analytics teams.

Qualifications

• 5+ years of experience in UX design or similar roles.
• Ability to create visual representations of user journeys, such as storyboarding and wireframes.
• Experience with inclusive design and accessibility guidelines.
• Develop experiences and transformational innovation strategies to drive customer-centric decisions.
• Understanding of client-side technologies, APIs, microservices, and the impact on UX.
• Proficiency with design tools like Figma.

Responsibilities

• Develop and execute design/research strategies for complex projects aligned with business objectives and user needs.
• Diagram service flows, wireframes, and prototypes for key touchpoints within a domain.
• Mentor junior designers and foster inclusivity and accessibility in design practices.
• Collaborate with cross-functional teams to integrate UX into product development.
• Analyze market trends and user feedback to inform design decisions and improve experiences.
• Define UX vision and roadmap for reusable components across multiple surfaces.

Skills

UX design

User journey mapping

Inclusive design

Design strategy

Figma

Technical literacy

Tools

Figma

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in CT-CDAS, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

We are seeking a UX Lead to define and drive the end-to-end user experience for RDaaS (Research/Data-as-a-Service) reusable components within CT CDAS RDE. This role will own UX strategy and execution for a componentized platform—ensuring experiences are consistent, accessible, scalable, and developer-adoptable across multiple RDaaS product surfaces and teams.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Define UX vision, principles, and roadmap for reusable components (e.g., navigation patterns, search, dataset selectors, entitlement-aware states, onboarding, status/notifications, error handling).
• Drive alignment across product, engineering, analytics, and stakeholders; facilitate workshops and design reviews; resolve tradeoffs.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Proficiency in tools like Figma.

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Knowledge about building reusable components/story books.
• Good to have AI skills which can be leveraged during building story book/components.