Experience and Design Leader (Information Technology Manager 3)

Department of Administrative Services; Hartford (CT); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Department of Administrative Services in Hartford, CT, seeks an Experience and Design Leader (Information Technology Manager 3) to guide product strategy and user experience across the state's digital programs and enterprise applications.

The role combines product management, service design, user research, and accessibility work to improve digital services for residents and state agency staff. This is a hybrid role based in Hartford with coordination across agencies and delivery teams.

Qualifications

• 10+ years of experience in computer or network administration, architecture, operations, systems development, or information technology analysis and planning.
• 1+ year of specialized experience in product management, service design, user research, or user experience leadership.
• Demonstrated ability to lead and coordinate cross-functional teams and manage product priorities.
• Experience developing product strategies aligned with organizational needs and user experiences.
• Knowledge of accessibility requirements and design standards.
• Ability to plan and oversee research activities such as interviews, usability testing, and prototype testing.

Responsibilities

• Guide product strategy and user experience across the department's digital programs and enterprise applications.
• Lead and coordinate experience and design services while partnering with agencies and delivery teams to translate user needs into product plans and priorities.

Skills

Cross-functional leadership

Product management

Service design

User research

Accessibility knowledge

Team coordination

Job description

The Experience and Design Leader (Information Technology Manager 3) will guide product strategy and user experience across the Connecticut Department of Administrative Services' digital programs and enterprise applications. The role combines product management, service design, user research, and accessibility work to improve digital services for residents and state agency staff. Based in Hartford, CT on a hybrid schedule, the position leads and coordinates experience and design services while partnering with agencies and delivery teams to translate user needs into product plans and priorities.

Key qualifications:

• 10+ years of experience in computer or network administration, architecture, operations, systems development, or information technology analysis and planning
• 1+ year of specialized experience in product management, service design, user research, or user experience leadership
• Demonstrated ability to lead and coordinate cross-functional teams and manage product priorities
• Experience developing product strategies aligned with organizational needs and user experiences
• Knowledge of accessibility requirements and design standards
• Ability to plan and oversee research activities such as interviews, usability testing, and prototype testing