Head of Product: Channel Infrastructure & Mobile

Klaviyo; Boston (MA); On-site; USD 224,000 - 336,000; Full time

Job summary

Klaviyo is seeking a Director of Product, Channel Infrastructure and Mobile in the U.S. to own the strategic roadmap for messaging channels across email, SMS, push, and in-app. You will lead cross-functional teams, shape product strategy, and collaborate with engineering, design, and marketing to deliver customer-centric solutions.

The role emphasizes scaling platforms, leveraging data insights, and partnering with platform providers to stay ahead in a fast-growing omnichannel landscape.

Responsibilities

• Define, develop, and execute a strategic roadmap for Klaviyo's messaging platforms to enhance scalability and performance across multiple channels.
• Lead cross-functional teams to innovate and implement new features in mobile ecosystems, increasing value for iOS and Android.
• Drive end-to-end product lifecycle management from ideation through delivery, ensuring quality and alignment with customer needs.
• Establish key performance metrics for channel infrastructure and use data-driven insights to improve performance.
• Cultivate relationships with major platform partners and stakeholders to strengthen market position.
• Manage a team of product managers, providing mentorship to align work with strategic goals.
• Continuously assess market trends and customer feedback to identify opportunities for new channel features.
• Enhance communication processes to better coordinate across Klaviyo's global teams.
• Champion an agile development approach to enable faster iteration and time-to-market.
• Facilitate feedback loops with customers to ensure products resonate with end-user needs.

Education

MBA or Advanced degree in relevant field

Job description

Klaviyo is seeking a Director of Product, Channel Infrastructure and Mobile in the U.S. to own the strategic roadmap for messaging channels across email, SMS, push, and in-app. You will lead cross-functional teams, shape product strategy, and collaborate with engineering, design, and marketing to deliver customer-centric solutions.

The role emphasizes scaling platforms, leveraging data insights, and partnering with platform providers to stay ahead in a fast-growing omnichannel landscape.