Head of Premium Dining & Card Analytics

JPMorgan Chase; Plano (TX); Presencial; USD 180.000 - 230.000; Jornada completa

Descripción de la vacante

JPMorganChase is seeking a Head of Dining, Lifestyle & Cards Analytics to lead the premium analytics function within Card Data & Analytics. You will set the vision for dining and lifestyle analytics, shape product design decisions, and influence senior stakeholders across dining experiences and lounges.

You will build and mentor a high-performing team, partner with cross-functional leaders, and apply AI/ML to modernize measurement while maintaining governance and risk controls.

Formación

• Formal training or certification on analytics concepts and 10+ years applied experience.
• Proven senior leadership experience managing teams of managers and analysts.
• Deep understanding of card portfolio economics and profitability drivers, including risk-adjusted performance and key levers affecting revenue, cost, and customer value.
• Demonstrated expertise in product analytics and lifecycle performance management across acquisition, engagement, retention, and profitability.
• Strong capabilities in customer segmentation and behavioral analytics, translating insights into actionable strategies and product decisions.
• Expertise in experimentation design and measurement methodologies, including test-and-learn approaches and a causal inference mindset.
• Demonstrated experience using artificial intelligence, machine learning, and advanced analytics to modernize measurement and insight generation with responsible governance.
• Exceptional communication and executive storytelling skills, with the ability to translate technical and analytical findings for non-technical senior stakeholders.
• Demonstrated ability to influence decision makers in a fast-paced, matrixed organization across product, marketing, finance, risk, and operations.

Responsabilidades

• Define and deliver a multi-year analytics vision and operating roadmap across dining, lifestyle experiences, and premium portfolios, aligned to measurable business outcomes
• Provide analytic leadership for product and benefit design, translating customer needs and performance signals into clear, actionable recommendations
• Lead, develop, and retain a team of managers and analysts, setting standards for rigor, impact, and accountability
• Responsibly leverage artificial intelligence and machine learning to modernize analytical workflows, reporting, and monitoring with appropriate controls and governance
• Establish executive-ready performance management across profitability drivers, engagement, retention, customer lifetime value, and portfolio health
• Build and evolve a measurement and insight framework for dining and lifestyle experiences, connecting ecosystem performance to card portfolio outcomes
• Partner with experimentation and product teams to design controlled tests and pilots, delivering causal insights and decision recommendations
• Collaborate across product, marketing, finance, risk, and operations to align priorities and integrate insights into key decision forums
• Deliver concise, decision-oriented insights to senior leadership, translating complex analyses into clear trade-offs, risks, and recommended actions
• Stay current on industry trends and partner ecosystem shifts, identifying opportunities to innovate in measurement and customer experience analytics.

Conocimientos

Analytics leadership

Senior leadership

Customer analytics

Product analytics

Experiment design

AI/ML governance

Communication

Educación

Analytics training/certification

Descripción del empleo

JPMorganChase is seeking a Head of Dining, Lifestyle & Cards Analytics to lead the premium analytics function within Card Data & Analytics. You will set the vision for dining and lifestyle analytics, shape product design decisions, and influence senior stakeholders across dining experiences and lounges.

You will build and mentor a high-performing team, partner with cross-functional leaders, and apply AI/ML to modernize measurement while maintaining governance and risk controls.