Head of Personal Lines Underwriting Strategy & Execution

Hanover Insurance Group, Inc.; Worcester, Northern (MA, KY); Hybrid; USD 180,000 - 270,000; Full time

Job summary

The Hanover Insurance Group, Inc. is seeking an experienced Director of Strategy Execution for Personal Lines underwriting. You will own guidelines, rules, and models, translating risk appetite into actionable strategies embedded in systems and decisioning.

You will lead a cross-functional team with Analytics, IT, and Actuarial to modernize underwriting through data, automation, and governance, while communicating decisions to senior leadership.

Qualifications

• Deep understanding of underwriting guidelines and decision frameworks.
• Ability to translate risk appetite and analytics into actionable rules.
• Experience partnering with analytics, actuarial, IT and operations.

Responsibilities

• Own the end-to-end underwriting guidelines strategy for Personal Lines, ensuring clarity, consistency, and alignment with enterprise risk appetite and portfolio objectives
• Lead the development, governance, and evolution of underwriting rules, decision trees, and eligibility frameworks across channels and products
• Define the strategic roadmap for underwriting models, including risk segmentation, pricing support, and decision automation in partnership with Analytics and Actuarial
• Translate complex analytic outputs into actionable underwriting guidance suitable for both automated and human decisioning
• Establish and maintain strong governance frameworks to ensure guideline changes, model updates, and rule deployments are controlled, documented, and auditable
• Drive underwriting modernization initiatives, including increased automation, straight-through processing, and model-driven decisioning
• Partner with IT and Delivery teams to ensure underwriting strategies are accurately implemented in systems and monitored post-deployment
• Develop robust monitoring and feedback loops to assess guideline and model performance, identify issues, and recommend enhancements
• Produce executive-ready materials explaining underwriting logic, tradeoffs, and impacts in a clear and compelling manner
• Lead, mentor, and develop a team of strategy professionals; set expectations, provide coaching, and manage performance
• Represent underwriting strategy in senior leadership forums and cross-functional design decisions

Skills

Underwriting

Decision Science

Strategic Translation

Analytical Fluency

Operational Mindset

Change Leadership

People Leadership

Executive Communication

Job description

The Hanover Insurance Group, Inc. is seeking an experienced Director of Strategy Execution for Personal Lines underwriting. You will own guidelines, rules, and models, translating risk appetite into actionable strategies embedded in systems and decisioning.

You will lead a cross-functional team with Analytics, IT, and Actuarial to modernize underwriting through data, automation, and governance, while communicating decisions to senior leadership.