Head of Personal Lines Underwriting Strategy & Execution

The Hanover Insurance Group; Massachusetts; On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition reimbursement

PTO

Company holidays

Flexible work arrangements

Cultural Awareness Day

On-site clinic (Worcester)

Job summary

The Hanover Insurance Group in Massachusetts seeks an Underwriting Director of Strategy Execution for Personal Lines. This full-time role leads guidelines, models, and decision logic to align underwriting with risk appetite and growth, partnering across Analytics, Product, IT and Operations.

You will drive automation and governance, mentor a team of strategists, and communicate complex concepts to senior leaders with clarity and rigor.

Qualifications

• 7+ years of relevant work experience.
• 3+ years of proven experience leading cross-functional teams.
• Experience in underwriting guidelines, rules, decision logic, and models.

Responsibilities

• Own the end-to-end underwriting guidelines strategy for Personal Lines, ensuring clarity and alignment with risk appetite.
• Lead governance and evolution of underwriting rules, decision trees, and eligibility frameworks across channels and products.
• Define the strategic roadmap for underwriting models, including risk segmentation, pricing support, and decision automation.
• Translate analytic outputs into actionable underwriting guidance for automated and human decisioning.
• Establish governance frameworks to ensure guideline changes and model updates are auditable.
• Drive underwriting modernization initiatives, including increased automation and straight-through processing.
• Partner with IT and Delivery teams to implement strategies in systems and monitor post-deployment.
• Develop monitoring and feedback loops to assess performance and recommend enhancements.
• Produce executive-ready materials explaining underwriting logic and tradeoffs.
• Lead, mentor, and develop a team of strategy professionals; set expectations and manage performance.
• Represent underwriting strategy in senior leadership forums.

Skills

Underwriting guidelines

Decision science

Strategic translation

Analytical collaboration

Change leadership

People leadership

Executive communication

Job description

The Hanover Insurance Group in Massachusetts seeks an Underwriting Director of Strategy Execution for Personal Lines. This full-time role leads guidelines, models, and decision logic to align underwriting with risk appetite and growth, partnering across Analytics, Product, IT and Operations.

You will drive automation and governance, mentor a team of strategists, and communicate complex concepts to senior leaders with clarity and rigor.