Head of Personal Lines Underwriting Strategy & Execution

The Hanover Insurance Group; Worcester (MA); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401K with company match

Tuition reimbursement

Paid time off (PTO)

Company paid holidays

Flexible work arrangements

Cultural Awareness Day in support of E

On-site medical/wellness center (Worc.

Job summary

The Hanover Insurance Group is seeking an experienced Director of Strategy Execution for Personal Lines underwriting in Worcester. You will own the guidelines strategy, governance, and model evolution, translating risk appetite into executable rules embedded in systems and frontline decisioning.

You will lead a cross-functional team with Analytics, IT, Product and Underwriting Operations to drive modernized, automated decisioning, monitoring, and governance, delivering executive-ready insights

Qualifications

• 7+ years of relevant work experience and 3+ years of proven experience leading cross-functional teams.

Responsibilities

• Own the end-to-end underwriting guidelines strategy for Personal Lines, ensuring clarity, consistency, and alignment with enterprise risk appetite and portfolio objectives
• Lead the development, governance, and evolution of underwriting rules, decision trees, and eligibility frameworks across channels and products
• Define the strategic roadmap for underwriting models, including risk segmentation, pricing support, and decision automation in partnership with Analytics and Actuarial
• Translate complex analytic outputs into actionable underwriting guidance suitable for both automated and human decisioning
• Establish and maintain strong governance frameworks to ensure guideline changes, model updates, and rule deployments are controlled, documented, and auditable
• Drive underwriting modernization initiatives, including increased automation, straight-through processing, and model-driven decisioning
• Partner with IT and Delivery teams to ensure underwriting strategies are accurately implemented in systems and monitored post-deployment
• Develop robust monitoring and feedback loops to assess guideline and model performance, identify issues, and recommend enhancements
• Produce executive-ready materials explaining underwriting logic, tradeoffs, and impacts in a clear and compelling manner
• Lead, mentor, and develop a team of strategy professionals; set expectations, provide coaching, and manage performance
• Represent underwriting strategy in senior leadership forums and cross-functional design decisions

Skills

Underwriting & Decision Science

Strategic Translation

Analytical Fluency

Operational Mindset

Change Leadership

People Leadership

Executive Communication

Job description

The Hanover Insurance Group is seeking an experienced Director of Strategy Execution for Personal Lines underwriting in Worcester. You will own the guidelines strategy, governance, and model evolution, translating risk appetite into executable rules embedded in systems and frontline decisioning.

You will lead a cross-functional team with Analytics, IT, Product and Underwriting Operations to drive modernized, automated decisioning, monitoring, and governance, delivering executive-ready insights