Head of Partner Success & Platform Operations

Strayer Education, Inc.; United States; Remote; USD 119,000 - 179,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition assistance

401(k) retirement plan

Employee Stock Purchase Plan

Job summary

Strategic Education, Inc. (SEI) seeks a Sr. Manager, Partner Operations to unify three core teams—Implementation, Platform Operations, and Solutions Consulting—and drive client value from onboarding through ongoing platform stewardship.

You will set standards, build SOPs/KPIs/SLAs, and partner with cross-functional teams to deliver scalable, high-impact solutions for employer clients.

Qualifications

• Bachelor’s degree required; advanced degree a plus.
• 8+ years of relevant experience in operations, client success, implementation, or technical account management.
• 4+ years of leadership experience; 2+ years managing managers or multiple teams.
• Experience in a SaaS platform, edtech, or benefits administration environment preferred.

Responsibilities

• Lead three teams: Implementation, Platform Operations, and Solutions Consulting with clear goals and rhythms.
• Set standards for client-facing excellence and build SOPs, KPIs, and SLAs.
• Oversee end-to-end onboarding of employer clients and ensure go-live readiness.
• Define platform health metrics, monitor SLAs, and drive continuous improvement across teams.
• Translate complex client requirements into scalable technical and operational solutions.

Skills

Team leadership

Operations management

SaaS / edtech experience

Cross-functional collaboration

Communication

Data-driven decision making

Strategic planning

Education

Bachelor’s degree

Job description

Strategic Education, Inc. (SEI) seeks a Sr. Manager, Partner Operations to unify three core teams—Implementation, Platform Operations, and Solutions Consulting—and drive client value from onboarding through ongoing platform stewardship.

You will set standards, build SOPs/KPIs/SLAs, and partner with cross-functional teams to deliver scalable, high-impact solutions for employer clients.