Head of Partner Success & Growth (Remote)

CEA Study Abroad, Inc.; Phoenix (AZ); Hybrid; USD 70,000 - 75,000; Full time

Job summary

CEA CAPA is seeking a Manager, Partner Success to lead a team of Partner Success Managers and partner with Institutional Relations, Enrollment Operations, and Finance. Focus is on retention, satisfaction, enrollment growth, and scalable partner programs.

The role reports to the Director, Partner Services and is based in Phoenix, AZ with remote eligibility. Candidates should have 5–8+ years in customer or partner success and 2–4+ years of leadership experience.

Qualifications

• 5-8+ years in Customer Success, Partner Success, or related field.
• 2-4+ years of people leadership experience.
• Proven track record building high-performing teams and driving retention.
• Experience managing strategic relationships and complex stakeholders.
• Data-driven decision making and scalable processes.

Responsibilities

• Lead and develop a team of Partner Success Managers.
• Monitor retention, satisfaction, and enrollment objectives.
• Set KPIs and accountability measures for the team.
• Collaborate cross-functionally to deliver seamless partner experiences.
• Forecast, report, and manage pipelines in Salesforce.
• Represent partner needs to influence organizational priorities.

Skills

Customer Success

Partner Management

Team Leadership

Account Management

Relationship Building

Data-Driven Decision Making

Cross-Functional Collaboration

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Microsoft Office

Job description

CEA CAPA is seeking a Manager, Partner Success to lead a team of Partner Success Managers and partner with Institutional Relations, Enrollment Operations, and Finance. Focus is on retention, satisfaction, enrollment growth, and scalable partner programs.

The role reports to the Director, Partner Services and is based in Phoenix, AZ with remote eligibility. Candidates should have 5–8+ years in customer or partner success and 2–4+ years of leadership experience.