Director of Parking Operations & Guest Experience

ASM Global; Detroit (MI); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation, holidays, and sick time

401(k) with company match

Job summary

Legends Global at Huntington Place Detroit seeks a Parking Operations Director to lead all parking and exterior campus operations. The role focuses on maximizing utilization, revenue, and guest experience while coordinating with Event Services, Marketing, Sales, and Finance.

The individual will oversee budgets, vendor contracts, and ongoing capital projects. The position requires strong leadership, analytical, and financial skills, with a hands-on approach to operations, safety, and customer

Qualifications

• Bachelor's degree preferred; equivalent relevant experience may be considered.

Responsibilities

• Direct all parking operations, including transient, event, employee, VIP, and monthly parking programs.
• Develop strategies to maximize parking utilization, customer satisfaction, and revenue.
• Manage relationships with monthly parking customers, tenants, and key stakeholders.
• Monitor parking systems, technology platforms, access controls, and revenue collection procedures.
• Develop pricing recommendations and inventory strategies for transient, event, and monthly parking products.

Skills

Analytical thinking

Organizational skills

Problem-solving

Financial management

Communication skills

Leadership

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Parking management systems

Online parking sales platforms

Job description

Legends Global at Huntington Place Detroit seeks a Parking Operations Director to lead all parking and exterior campus operations. The role focuses on maximizing utilization, revenue, and guest experience while coordinating with Event Services, Marketing, Sales, and Finance.

The individual will oversee budgets, vendor contracts, and ongoing capital projects. The position requires strong leadership, analytical, and financial skills, with a hands-on approach to operations, safety, and customer