Head of Owner Relations — Luxury Complex

Highgate Hotels, LP; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer-m

Job summary

Highgate Hotels is seeking a Complex Residence & Owner Relations Manager for The Elser Hotel & Residences and E11EVEN Club Hotel & Residences in Downtown Miami. You will cultivate owner relationships, oversee communications, and manage resident services across both properties.

You will supervise the Owner Relations Coordinator and report to the Complex Director of Owner Relations, ensuring exceptional ownership experiences and proactive issue resolution.

Qualifications

• Experience in owner relations, residential services, property management, or luxury hospitality preferred.
• Ability to communicate with owners, residents, and staff professionally.
• Strong organizational and administrative skills.

Responsibilities

• Serve as the primary point of contact for unit owners and residents across both properties.
• Manage owner communications and onboarding processes.
• Administer the rental program for participating owner units and report on performance.
• Coordinate with departments to ensure timely service delivery and inspections.
• Prepare regular performance reports and owner satisfaction summaries.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels is seeking a Complex Residence & Owner Relations Manager for The Elser Hotel & Residences and E11EVEN Club Hotel & Residences in Downtown Miami. You will cultivate owner relationships, oversee communications, and manage resident services across both properties.

You will supervise the Owner Relations Coordinator and report to the Complex Director of Owner Relations, ensuring exceptional ownership experiences and proactive issue resolution.