Head of Operations: Scale, Systems & Care

Define Ventures; Newark (DE); Remote; USD 180,000 - 260,000; Full time

Job summary

MiraMace is seeking a Head of Operations to own the machine that delivers care, from patient enrollment to revenue. This is a remote, full-time W-2 role in the U.S. You will design and implement scalable workflows for enrollment, hiring/training of Care Advocates, clinician credentialing, and CMS-aligned processes.

You’ll partner with the COO and engineering to build repeatable systems. Expect autonomy, data-driven decision-making, and a relentless focus on reducing friction and improving

Qualifications

• Bachelor's or master's degree from a top 15 school.
• Prior experience at McKinsey, BCG or Bain.
• Strategy and operations leadership experience after consulting, with results you can measure.
• A track record of building predictable, measurable systems in a fast-moving, high-ownership environment.

Responsibilities

• Collaborate with the COO to build the engine of the company: getting patients enrolled, growing provider and Care Advocate teams, and the workflows underneath each.
• Scale all three while raising the bar on quality and not trading one for the other.
• Work closely with engineering so internal systems meet the same rigor as the products.
• Coordinate with compliance, credentialing and enrollment to meet CMS requirements.
• Turn messy, people-dependent work into documented, repeatable processes.
• Build the capacity plan: how many advocates and clinicians are needed, where, and when, ahead of demand.
• Identify the bottleneck that matters most each week and fix it.

Skills

Strategy & Operations Leadership

Experience at McKinsey/BCG/Bain

Systems thinking

Education

Bachelor's or Master's degree from a top 15 school

Tools

Claude Code

Job description

MiraMace is seeking a Head of Operations to own the machine that delivers care, from patient enrollment to revenue. This is a remote, full-time W-2 role in the U.S. You will design and implement scalable workflows for enrollment, hiring/training of Care Advocates, clinician credentialing, and CMS-aligned processes.

You’ll partner with the COO and engineering to build repeatable systems. Expect autonomy, data-driven decision-making, and a relentless focus on reducing friction and improving