Head of Operations (Fully Remote)

Mira Mace; United States; Remoto; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Mira Mace is seeking an operations leader who will own the end-to-end operations engine from enrollment through revenue, building predictable and scalable processes.

You will work closely with the COO and the engineering team to identify bottlenecks, design durable solutions, and drive rapid, data-driven improvements as the company scales its care teams across Medicare beneficiaries.

Competenze

• Experience building scalable operations systems.
• Strong process improvement mindset.
• Ability to document and measure complex workflows.

Mansioni

• Own the operations engine from enrollment to revenue.
• Build systems, not workarounds, and fix bottlenecks permanently as Mira scales.
• Collaborate with the COO and engineering to scale care teams.

Conoscenze

Operations leadership

Process improvement

Cross-functional collaboration

Descrizione del lavoro

• Pairs Medicare beneficiaries with dedicated healthcare advocates; AI handles backend work.
• Backed by Foundation Capital and Define Ventures; founded by M/G/M/A veterans.

About the Role:

• Own the operations engine from enrollment to revenue, building predictable systems.
• Build systems, not workarounds, and fix bottlenecks permanently as Mira scales.

What You'll Do:

• Turn people-dependent work into documented, measured, repeatable processes.
• Work with COO and engineering to scale care teams and lead operations.

Mira Mace pairs Medicare beneficiaries with dedicated healthcare advocates. Founded by veterans of Microsoft, Google, Meta, and Amazon, and backed by Foundation Capital and Define Ventures, it is on a mission to make health assistance accessible to all.