Head of Operations: Lifelong & Digital Programs

University of Massachusetts Amherst; Amherst (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

University of Massachusetts Amherst is seeking a Head of Operations for Lifelong, Interdisciplinary, and Digital Programming. The role partners with the Vice Provost and leads a broad portfolio spanning degree pathways, non-traditional programming, and online offerings.

The position requires senior-level operational leadership, budgetary discipline, policy insight, and strong stakeholder engagement across campus offices to advance institutional priorities and revenue initiatives.

Qualifications

• Bachelor's degree or higher required.
• Strong facilitation, analytical, writing and interpersonal skills.
• Ability to manage multiple priorities in a complex environment.
• Experience handling confidential information with good judgement.
• Familiarity with continuous improvement methodologies.

Responsibilities

• Advise the Vice Provost for U-LiID and lead portfolio strategy across Lifelong, Interdisciplinary, and Digital Programming.
• Manage cross-functional projects and day-to-day operations to support university priorities.
• Drive change management, policy, and fiscal decisions with confidential information.
• Coordinate stakeholder engagement across campus offices to align priorities.
• Lead high-value cross-function meetings with agendas, progress tracking, and outcomes.
• Oversee calendaring and office systems to ensure efficient operations.
• Support personnel searches and procurement activities as needed.

Skills

Leadership

Strategic planning

Stakeholder management

Change management

Project management

Education

Bachelor's degree

Master's degree

Job description

University of Massachusetts Amherst is seeking a Head of Operations for Lifelong, Interdisciplinary, and Digital Programming. The role partners with the Vice Provost and leads a broad portfolio spanning degree pathways, non-traditional programming, and online offerings.

The position requires senior-level operational leadership, budgetary discipline, policy insight, and strong stakeholder engagement across campus offices to advance institutional priorities and revenue initiatives.