Head of Operations - Lifelong Learning & Digital Programs

The University of Massachusetts Amherst; Amherst (MA); Hybrid; USD 95,000 - 130,000; Full time

Job summary

The University of Massachusetts Amherst seeks a Head of Operations for Lifelong, Interdisciplinary, and Digital Programming (U-LiID). You will act as a strategic adviser to the Vice Provost, guiding cross‑functional initiatives across online offerings, degree pathways, and professional programs.

You will lead day‑to‑day operations, manage complex portfolios, and coordinate with campus offices to advance university priorities and innovative delivery models.

Qualifications

• Bachelor’s degree and more than 7 years of experience OR Master’s degree and more than 5 years of related experience
• Strong facilitation, analytical, writing and interpersonal skills
• Demonstrated ability to manage multiple priorities in complex environment
• Experience handling confidential information with appropriate judgement
• Familiarity with continuous improvement methodologies

Responsibilities

• Serves as a key strategic aide to the Vice Provost for U-LiID, who leads high-impact institution and community-valued initiatives, programs, and priorities.
• Provides executive administration and strategic management for the Vice Provost, including effective and efficient operations driven by fiscal choices, personnel commitments, academic priorities, policy, as well as program and initiative strategies.
• Collaborates with leadership to assess impact of faculty structures and actions under collective bargaining agreements and university policy.
• Develops recommendations with personnel, fiscal, policy, and academic implications to advance portfolio strategy and revenue initiatives.
• Leads cross‑functional meetings, tracks deliverables, and prepares reports for timely execution of institutional priorities.
• Implements change management initiatives with stakeholder engagement and professional development activities.

Skills

Strategic planning

Executive support

Project management

Stakeholder management

Communication

Change management

Policy analysis

Education

Bachelor's degree

Master's degree

Job description

The University of Massachusetts Amherst seeks a Head of Operations for Lifelong, Interdisciplinary, and Digital Programming (U-LiID). You will act as a strategic adviser to the Vice Provost, guiding cross‑functional initiatives across online offerings, degree pathways, and professional programs.

You will lead day‑to‑day operations, manage complex portfolios, and coordinate with campus offices to advance university priorities and innovative delivery models.