Head of Operations: Lifelong & Digital Education

UMass Amherst; Amherst (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

The Head of Operations at UMass Amherst leads strategic initiatives for Lifelong, Interdisciplinary, and Digital Programming (LiID), partnering with the Vice Provost and cross-unit leaders to advance university priorities.

This role directs day-to-day operations, manages complex programs including Pre-College, Early College, professional programs, micro-credentials, and online modalities, and drives resource planning, change management, and continuous improvement across the portfolio.

Qualifications

• Bachelor's degree with 7+ years of experience or Master's degree with 5+ years in related roles.
• Strong facilitation, analytical, writing and interpersonal skills.
• Ability to manage multiple priorities in a complex environment.
• Experience handling confidential information with sound judgement.
• Familiarity with continuous improvement methodologies.

Responsibilities

• Advise and partner with the Vice Provost to lead high-impact, cross-functional portfolio initiatives.
• Oversee day-to-day operations, including calendaring and office systems to boost efficiency.
• Manage stakeholder engagement and communication across campus offices.
• Coordinate project delivery, tracking deliverables and success metrics.
• Support personnel searches and procurement activities as needed.

Skills

Facilitation

Analytical skills

Writing

Interpersonal skills

Project management

Change management

Education

Higher education degree requirements

Job description

The Head of Operations at UMass Amherst leads strategic initiatives for Lifelong, Interdisciplinary, and Digital Programming (LiID), partnering with the Vice Provost and cross-unit leaders to advance university priorities.

This role directs day-to-day operations, manages complex programs including Pre-College, Early College, professional programs, micro-credentials, and online modalities, and drives resource planning, change management, and continuous improvement across the portfolio.