Head of Operations & Fulfillment Strategy

24 Seven Talent; Beverly Hills (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

24 Seven Talent is seeking a hands-on, strategic Director of Operations to own and optimize day-to-day operations across a fast-growing consumer brand. You’ll oversee 3PL, fulfillment, logistics, inventory, customer service, returns, wholesale operations, and operational systems.

The ideal candidate is a proactive problem solver who can establish scalable processes and hold internal teams and external partners accountable, partnering with Planning, Production, E‑Commerce, Finance, Marketing, and

Qualifications

• Strong ops leadership in a DTC, ecommerce, retail, or consumer brand.
• Deep experience managing 3PLs, fulfillment, inventory, logistics, and freight.
• Experience overseeing or partnering with Customer Service.
• Strong understanding of Shopify and ecommerce operational systems.
• Experience building SOPs, KPIs, reporting, and scalable processes.
• Comfortable troubleshooting complex operations and systems issues.
• Highly proactive, analytical, organized, and able to lead cross-functional teams.
• ERP implementation or integration experience is highly desirable.

Responsibilities

• Own operational execution across DTC, retail, wholesale, gifting, and alternative channels.
• Manage and optimize the 3PL relationship, including fulfillment performance and costs.
• Oversee domestic and international logistics and freight within budget.
• Maintain visibility into inventory, open orders, backorders, and launch readiness.
• Oversee Customer Service, establishing KPIs for ticket volumes and response times.
• Own returns and reverse logistics to improve experience and efficiency.
• Build scalable processes and infrastructure to support wholesale.
• Partner with Planning, Production, E‑Commerce, Finance, Marketing, and CS.
• Establish operational KPIs, reporting, SOPs, and accountability.
• Identify bottlenecks and implement long-term solutions; optimize systems (Shopify, 3PL, ERP).
• Support ERP implementation and onboarding; lead launch readiness activities.

Skills

Ops leadership

3PL management

Logistics & freight

Inventory management

Cross-functional leadership

SOPs & KPIs

Vendor management

ERP integration

Problem solving

Analytical thinking

Tools

Shopify

ERP systems

Job description

24 Seven Talent is seeking a hands-on, strategic Director of Operations to own and optimize day-to-day operations across a fast-growing consumer brand. You’ll oversee 3PL, fulfillment, logistics, inventory, customer service, returns, wholesale operations, and operational systems.

The ideal candidate is a proactive problem solver who can establish scalable processes and hold internal teams and external partners accountable, partnering with Planning, Production, E‑Commerce, Finance, Marketing, and