Head of Operations & Fulfillment Strategy

24 Seven Talent

Beverly Hills (CA)

On-site

USD 150,000 - 210,000

Full time

26 hours ago
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Job summary

24 Seven Talent is seeking a hands-on, strategic Director of Operations to own and optimize day-to-day operations across a fast-growing consumer brand. You’ll oversee 3PL, fulfillment, logistics, inventory, customer service, returns, wholesale operations, and operational systems.

The ideal candidate is a proactive problem solver who can establish scalable processes and hold internal teams and external partners accountable, partnering with Planning, Production, E‑Commerce, Finance, Marketing, and

Qualifications

  • Strong ops leadership in a DTC, ecommerce, retail, or consumer brand.
  • Deep experience managing 3PLs, fulfillment, inventory, logistics, and freight.
  • Experience overseeing or partnering with Customer Service.
  • Strong understanding of Shopify and ecommerce operational systems.
  • Experience building SOPs, KPIs, reporting, and scalable processes.
  • Comfortable troubleshooting complex operations and systems issues.
  • Highly proactive, analytical, organized, and able to lead cross-functional teams.
  • ERP implementation or integration experience is highly desirable.

Responsibilities

  • Own operational execution across DTC, retail, wholesale, gifting, and alternative channels.
  • Manage and optimize the 3PL relationship, including fulfillment performance and costs.
  • Oversee domestic and international logistics and freight within budget.
  • Maintain visibility into inventory, open orders, backorders, and launch readiness.
  • Oversee Customer Service, establishing KPIs for ticket volumes and response times.
  • Own returns and reverse logistics to improve experience and efficiency.
  • Build scalable processes and infrastructure to support wholesale.
  • Partner with Planning, Production, E‑Commerce, Finance, Marketing, and CS.
  • Establish operational KPIs, reporting, SOPs, and accountability.
  • Identify bottlenecks and implement long-term solutions; optimize systems (Shopify, 3PL, ERP).
  • Support ERP implementation and onboarding; lead launch readiness activities.

Skills

Ops leadership
3PL management
Logistics & freight
Inventory management
Cross-functional leadership
SOPs & KPIs
Vendor management
ERP integration
Problem solving
Analytical thinking

Tools

Shopify
ERP systems

Job description

24 Seven Talent is seeking a hands-on, strategic Director of Operations to own and optimize day-to-day operations across a fast-growing consumer brand. You’ll oversee 3PL, fulfillment, logistics, inventory, customer service, returns, wholesale operations, and operational systems.

The ideal candidate is a proactive problem solver who can establish scalable processes and hold internal teams and external partners accountable, partnering with Planning, Production, E‑Commerce, Finance, Marketing, and

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