Head of Operations & Enterprise Performance (Remote)

OCHIN, Inc.; United States; Remote; USD 150,000 - 300,000; Full time

Job summary

OCHIN, Inc. is seeking a strategic Head of the Office of Operations to collaborate with the COO and lead enterprise execution across the organization. You will translate strategy into actionable plans, establish governance, and drive performance transformation with data-driven decisions.

This remote, nationwide leadership role emphasizes change management, cross-functional coordination, and scalable operating models to improve member outcomes and organizational effectiveness.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Organizational Leadership, Operations Management, Public Health, or related field.
• 10+ years of progressive leadership experience in operations, business transformation, strategy execution, organizational effectiveness, consulting, or related disciplines.
• Demonstrated experience working directly with executive leadership and driving enterprise-wide initiatives.
• Experience building and leading performance management, operational excellence, or transformation programs.
• Strong analytical and business acumen with demonstrated ability to translate data into strategic recommendations.
• Exceptional executive communication, facilitation, stakeholder management, and influence skills.
• Experience leading large-scale change management and organizational transformation efforts.

Responsibilities

• Translate organizational strategy into actionable operational plans and measurable results.
• Establish and manage enterprise operating rhythms, governance structures, executive review processes, and performance management frameworks.
• Partner with executive leaders to align priorities, remove barriers, mitigate risk, and accelerate execution of strategic initiatives.
• Monitor organizational performance and ensure cross-functional efforts remain aligned with strategic objectives and desired outcomes.
• Lead enterprise-wide initiatives on behalf of the COO.
• Develop and oversee enterprise dashboards, key performance indicators, operational scorecards, and executive reporting processes.
• Leverage organizational data to identify trends, risks, opportunities, and performance gaps.
• Establish standardized measurement frameworks that improve transparency, accountability, and decision-making.
• Deliver executive-level insights and recommendations that drive organizational performance and operational effectiveness.
• Ensure performance metrics are aligned to strategic goals, member outcomes, financial performance, workforce health, service delivery, and operational excellence.
• Lead enterprise-wide initiatives that improve efficiency, scalability, quality, and organizational effectiveness.
• Design and implement standardized business processes, governance models, and operating procedures across departments.
• Facilitate root cause analysis and problem-solving efforts to address complex organizational challenges.
• Build and mature continuous improvement capabilities, methodologies, and best practices across the organization.
• Drive adoption of modern operating models and systems that support sustainable performance improvement.
• Lead organizational change management efforts associated with strategic initiatives, operational transformation, and new business capabilities.
• Develop change readiness, communication, stakeholder engagement, and adoption strategies that increase organizational success.
• Partner with leaders to ensure consistent execution of change initiatives across teams.
• Strengthen organizational alignment, collaboration, and accountability during periods of change and growth.
• Promote a culture of adaptability, continuous learning, and operational discipline.
• Build strong relationships across business units and functions to foster collaboration and alignment.
• Facilitate executive-level planning, decision-making, and prioritization discussions.
• Coordinate complex initiatives requiring multiple stakeholders, competing priorities, and organizational resources.
• Serve as a central point of coordination for enterprise initiatives sponsored by the COO.
• Influence without direct authority to achieve organizational goals and drive enterprise outcomes.
• Evaluate and optimize operational systems, planning processes, reporting tools, and governance structures.
• Identify opportunities to streamline workflows, reduce complexity, and improve organizational agility.
• Partner with technology, analytics, and operational leaders to mature enterprise capabilities that support data-driven management.
• Ensure operational processes and management systems support scalable growth and long-term organizational success.

Skills

Leadership

Strategy execution

Change management

Executive communication

Data-driven decision making

Education

Bachelor's degree in Business Administration or related field

Tools

BI platforms

Analytics tools

Job description

OCHIN, Inc. is seeking a strategic Head of the Office of Operations to collaborate with the COO and lead enterprise execution across the organization. You will translate strategy into actionable plans, establish governance, and drive performance transformation with data-driven decisions.

This remote, nationwide leadership role emphasizes change management, cross-functional coordination, and scalable operating models to improve member outcomes and organizational effectiveness.