Remote Manager, Member Success & Strategy

OCHIN, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

OCHIN is a rapidly growing national nonprofit health IT organization with a mission to transform health care delivery and drive health equity. We hire to meet demand and offer opportunities to grow skills and do meaningful work within a flexible, inclusive culture.

The Manager, Member Success leads a team, builds executive relationships, and improves member experiences across our nationwide portfolio. The role emphasizes collaboration, strategic alignment, and sustaining growth through

Qualifications

• Bachelor’s or equivalent combination of education and experience.
• Master’s degree preferred.
• Six (6) years of experience in FQHC, tribal health, public health, rural health, or related setting.

Responsibilities

• Oversee a team of Member Success Partners and ensure client accounts success.
• Cultivate executive relationships and expand opportunities with members.
• Maintain Salesforce documentation and internal collaboration.

Skills

CRM knowledge

Microsoft Office

Communication skills

Stakeholder management

Education

Bachelor’s or equivalent

Master’s degree preferred

Tools

Epic

CRM software

Job description

OCHIN is a rapidly growing national nonprofit health IT organization with a mission to transform health care delivery and drive health equity. We hire to meet demand and offer opportunities to grow skills and do meaningful work within a flexible, inclusive culture.

The Manager, Member Success leads a team, builds executive relationships, and improves member experiences across our nationwide portfolio. The role emphasizes collaboration, strategic alignment, and sustaining growth through