Head of Operations | Custom Manufacturing & Creator Economy

remotepeople; United States; À distance; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Ownership of ops function

Remote work from Latin America

Résumé du poste

remotepeople seeks a Head of Operations for a US-based manufacturing platform. You will own the operations engine across Manufacturing, Global Factory Network, Customer Service, and Customer Success, coordinating with Product, Engineering, Marketing and Sales to streamline workflows and scale throughput using data, automation and AI.

This is an operational architect role, not a traditional management position.

Qualifications

• 6+ years of operational leadership at the intersection of supply chain, manufacturing, or logistics and modern technology/SaaS.
• Proven experience owning a factory network or vendor relationships.
• Fluency with data; you define KPIs and drive real operational change.
• Experience leading distributed, cross-border teams at scale.
• Comfortable evaluating AI/automation tools to drive efficiency.
• Full availability with significant overlap with US business hours.

Responsabilités

• Own the end-to-end operations engine across Manufacturing, Global Factory Network, Customer Service and Customer Success.
• Collaborate with Product, Engineering, Marketing and Sales to build workflows that move every function faster.

Connaissances

Operational leadership

Data-driven

Cross-border teams

Automation / AI tooling

Vendor relationships

Description du poste

We're helping a fast-growing US-based custom manufacturing platform find the person who'll own their entire operations engine

Our client has been democratising manufacturing for over 10 years — connecting creators, brands, and agencies with a vetted global factory network to produce custom products at scale: apparel, accessories, packaging, promotional goods. Think Disney, Nike, Amazon. In late 2025 they launched Source Anything — a bold new platform positioning them as the supply chain for the creator economy. Turn a cultural moment into a market-ready product, fast. It's a new growth chapter, and they need a Head of Operations to build the engine that powers it.

This is not a management role. It's an operational architect role.

You'll sit at the intersection of bits and atoms, directly owning Manufacturing, the Global Factory Network, Customer Service, and Customer Success — all under one roof. You'll work in lockstep with Product, Engineering, Marketing, and Sales to build the workflows that let every department move faster. You'll lean on data, automation, and AI to scale throughput — not headcount.

If you need a playbook handed to you, this isn't the right seat. If you thrive on treating operations like an engineering problem and building the system from scratch — this might be the most exciting role you'll find this year.

What we're looking for:

• 6+ years of operational leadership at the intersection of supply chain, manufacturing, or logistics and modern technology/SaaS — high-growth startups, e-commerce platforms, or tech-forward supply chain companies
• Proven experience owning a factory network or vendor relationships — pricing, quality, delivery times, and contractual terms
• Fluency with data — you define the KPIs, not just report them, and use them to drive real operational change
• Experience leading distributed, cross-border teams at scale
• Comfortable evaluating and implementing AI/automation tools to drive efficiency, not just talking about them
• Full availability with significant overlap with US business hours

What's on offer:

• Full-time engagement, structured as an independent contractor
• Flexible, outcome-driven compensation — no rigid salary bands
• 100% remote — work from anywhere in Latin America
• Real ownership: ops function that’s yours to build, not inherited
• Direct exposure to leadership, with a company that’s profitable and already 10+ years in the game

Location:

Remote — based in Latin America (strong overlap with US Central/Eastern time zones preferred)