Technical Operations Manager

License & Scale; United States; On-site; USD 45,000 - 89,000; Full time

Job summary

License and Scale is growing rapidly and seeks a systems-focused professional to design and build the operational backbone. You will implement SOPs, automations, dashboards, and workflows across Close.io, GoHighLevel, ClickUp, Zapier, n8n, and a growing AI toolkit.

You’ll prevent fires by engineering repeatable processes as the company scales. You’ll own end-to-end tech operations—from onboarding and access to QA and performance dashboards—ensuring tight, auditable systems that support rapid

Qualifications

• Proven experience building and managing operational systems in a fast-moving company.
• Strong with project management tools, ideally ClickUp.
• CRM experience with Close.io, GoHighLevel, or similar.
• Automation builder; shipping workflows in Zapier, n8n, Make, or similar.
• AI-proficient; actively use AI tools daily.
• Detail-oriented and process-driven; you document everything.
• Self-starter; you identify fixes and own solutions.
• Bonus: comfortable with APIs, webhooks, data flows, and light scripting (Supabase or PostgreSQL).
• Bonus: prior experience in high-growth environments.

Responsibilities

• Build and own the operational infrastructure.
• Design, document, and maintain systems for onboarding, offboarding, and lead routing.
• Create templates, checklists, and workflows for repeatable execution.
• Eliminate manual bottlenecks with automation using Zapier, n8n, scripts, or AI agents.
• Own the ClickUp workspace end to end: spaces, views, automations, integrations.
• Troubleshoot fires in Close.io and GoHighLevel: sequences, syncing, calendar issues.
• Own the lead-flow pipeline from ads to CRM to calendar and team notifications.
• Run QA on every automation; test, monitor, and fix before release.
• Use AI as a force multiplier for reporting, routing, and data cleanup.
• Manage day-to-day tech operations: access, onboarding, offboarding, documentation.

Skills

Operational systems

Project management tools

CRM experience

Automation

AI tools

Detail-oriented

Self-starter

APIs & webhooks

Tools

Close.io

GoHighLevel

ClickUp

Zapier

n8n

Make

APIs

Supabase

PostgreSQL

Job description

License and Scale is scaling fast, and that speed creates operational friction. Automations misfire. CRM sequences send the wrong message at the wrong time. Calendar integrations break. Tasks get assigned but never tracked to completion. Right now those fires get escalated to the founder, and they pile up.

You are the systems person who cleans up the mess, builds the infrastructure to prevent future messes, and keeps every tool, automation, and process running tight as the company grows. Every time the company moves fast and something breaks, you fix it and then build the system so it does not break again.

This is not a virtual assistant seat and not a just-use-the-tools seat. You design and build operational systems: SOPs, automations, dashboards, and workflows across Close.io, GoHighLevel, ClickUp, Zapier, n8n, and a growing stack of custom AI agents. You see the mess and fix it before anyone asks.

Responsibilities

What this role actually is.

License and Scale is scaling fast, and that speed creates operational friction. Automations misfire. CRM sequences send the wrong message at the wrong time. Calendar integrations break. Tasks get assigned but never tracked to completion. Right now those fires get escalated to the founder, and they pile up.

You are the systems person who cleans up the mess, builds the infrastructure to prevent future messes, and keeps every tool, automation, and process running tight as the company grows. Every time the company moves fast and something breaks, you fix it and then build the system so it does not break again.

This is not a virtual assistant seat and not a just-use-the-tools seat. You design and build operational systems: SOPs, automations, dashboards, and workflows across Close.io, GoHighLevel, ClickUp, Zapier, n8n, and a growing stack of custom AI agents. You see the mess and fix it before anyone asks.

What you will actually do.

01

Build and own the operational infrastructure

Design, document, and maintain the systems that keep the business running. SOPs for onboarding, offboarding, and lead routing. Templates, checklists, and workflows that make execution repeatable and error-proof.

02

Kill manual bottlenecks with automation

Identify repetitive work and eliminate it with Zapier, n8n, custom scripts, or AI agents. Proactively build the systems the next stage of growth will need before things break.

03

Own the ClickUp workspace end to end

Spaces, folders, lists, views, automations, and integrations. Every task tracked, assigned, deadlined, and owned. Flag slipping work, run weekly task reviews, and build dashboards that give leadership instant visibility.

04

Troubleshoot CRM and automation fires

Close.io and GoHighLevel issues: sequences firing wrong, lead data not syncing, calendar integrations breaking, forms not flowing into the CRM, stage automations not triggering, SMS configuration across international leads.

05

Own the lead-flow pipeline

Build and maintain the workflows connecting ad platforms to forms to CRM to calendar to sequences to team notifications. If a lead touches it, you own the plumbing.

06

Run QA on every automation

Test before deploying, monitor after deploying, fix immediately when something breaks. Nothing ships untested.

07

Use AI as a force multiplier

Draft SOPs, build automations faster, analyze data, and debug with AI tools daily. Spot opportunities to deploy AI agents inside the business: automated reporting, intelligent routing, data cleanup.

08

Run day-to-day tech operations

First responder for operational issues. Manage tool access, seats, and permissions across the stack. Handle team onboarding and offboarding on the tech side. Audit systems and keep everything clean and documented.

Qualifications

Who we are hiring.

• Proven experience building and managing operational systems in a fast-moving company. Agency, SaaS, or coaching/education preferred.
• Strong with project management tools, ideally ClickUp (or Asana/Monday with willingness to switch).
• CRM experience with Close.io, GoHighLevel, or similar sales and marketing CRMs.
• Automation builder. Comfortable shipping workflows in Zapier, n8n, Make, or similar.
• AI-proficient. You actively use AI tools daily to accelerate your work. This is a hard requirement.
• Detail-oriented and process-driven. You catch problems before they escalate and you document everything.
• Self-starter. You identify what needs fixing without being told and take ownership of solving it.
• Bonus: comfortable with APIs, webhooks, data flows, and light scripting. Supabase or PostgreSQL experience is a plus.
• Bonus: you have worked in a high-growth environment where systems get built while the plane is flying.

How you get paid.

Salary-based, set on offer based on experience. Reviewed as scope and ownership grow.

Starting

$4,000

/ month

Ramping into the stack, taking over day-to-day fires, and shipping your first automations and SOPs.

Established

$6,000

/ month

Running the full ops layer: ClickUp, CRM, automations, QA, and tech onboarding without escalation.

Senior

$8,000

/ month

Owning operational strategy, building the systems for the next stage of scale, and deploying AI agents across the business.