Director of Operations

Client Accelerators; United States; On-site; USD 153,000 - 187,000; Full time

Benefits offered by this job

Healthcare benefits

Unlimited PTO

World-class training materials

Career growth opportunities

Direct exposure to CEO

Job summary

Client Accelerators in the United States is seeking a Director of Operations to build and optimize the company's operating system, aligning vision with execution. You will partner with the CEO to create measurable goals, KPIs, dashboards, and governance across Client Success, Creative Production, Revenue Operations, and Finance, ensuring profitable growth and exceptional client outcomes.

You will lead cross-functional teams, develop ownership structures, and implement processes that scale as the

Qualifications

• Proven track record building scalable operational systems.
• Strong financial acumen including NOI and forecasting.
• Experience leading department managers and accountability.
• Ability to translate strategy into measurable operational plans.
• Experience implementing dashboards and company-wide performance management.
• Excellent analytical and problem-solving skills.
• Strong communication with CEO and senior leadership.

Responsibilities

• Build and continuously improve the company's operating system.
• Translate vision into measurable goals, KPIs, and accountability.
• Oversee non-media departments: Client Success, Creative Production, Revenue Operations, Finance.
• Lead departmental leaders to deliver results with dashboards and reporting.
• Ensure accurate financial forecasting and resource allocation.

Skills

Operational systems

Financial acumen

Leadership

KPIs

Dashboards

Forecasting

Organizational design

Cross-functional

Problem solving

Reporting systems

Job description

As the Director of Operations at Client Accelerators, you will be responsible for building, managing, and continuously improving the operating system of our company.

Our goal is to scale Client Accelerators to $20M in Annual Recurring Revenue and $5M in EBITDA, without requiring our CEO to remain involved in the day-to-day operations of the business.

Your job is to make that possible.

You'll work directly with our CEO to translate the company's vision and strategic priorities into measurable goals, operating systems, departmental accountability, and consistent execution.

You will oversee the operational health and performance of our non-media-buying departments, including Client Success, Creative Production, Revenue Operations, and Finance.

You won't personally execute every task within these departments.

Instead, you'll build the systems, scorecards, leadership cadences, and accountability structures that allow department leaders to consistently deliver results.

You'll be responsible for ensuring the company has accurate financial forecasting, clear operational visibility, efficient resource allocation, strong people systems, and the ability to identify and resolve problems before they impact the business.

You'll need to be equally comfortable discussing net operating income, margin performance, client retention, employee performance, hiring, automation, and organizational design.

Most importantly, you will be accountable for making sure the business grows profitably without sacrificing client outcomes or team performance.

Our CEO should be able to ask you how any department is performing, where the company is headed financially, or what operational risks exist — and you should know the answer.

Not because you just pulled together a report.

But because you've built a system that gives you that visibility every single day.

This is not a role for someone who simply manages projects or executes assignments from the CEO.

We're looking for someone who takes complete ownership of the company's operating infrastructure and proactively improves it.

• Proven ability to build and scale operational systems within a growing company.
• Strong financial acumen, including understanding of net operating income, profitability, forecasting, operating leverage, and expense management.
• Demonstrated ability to lead department managers and hold senior team members accountable.
• Ability to translate strategic company objectives into measurable operational plans and KPIs.
• Experience implementing dashboards, reporting systems, and company-wide performance management processes.
• Strong understanding of hiring, onboarding, performance management, and organizational design.
• Experience managing complex, cross-functional projects and implementing organizational change.
• Ability to identify operational inefficiencies and independently develop practical solutions.
• Excellent analytical and problem-solving skills.
• Strong communication skills and the ability to work directly with the CEO and senior leadership.
• Ability to manage competing priorities in a fast-growing company.
• Comfort making decisions with incomplete information while maintaining accountability for results.
• Ability to challenge the CEO or department leaders constructively when needed.
• Strong organizational skills, attention to detail, and follow-through.
• A proactive, ownership-driven mindset focused on measurable business results.

• Competitive compensation package with a performance-based bonus structure.
• $140,000 annual base salary, with approximately $170,000 total annual compensation at plan.
• Growth-tied bonus opportunity combining operational performance and company net-profit growth.
• Unlimited PTO.
• Healthcare benefits.
• Access to world-class training materials and professional development opportunities.
• Significant leadership and career growth opportunity.
• Opportunity to work directly with the CEO and lead major operational improvements across the company.
• Work alongside high-performing leaders in Operations, Sales, Creative, and Media Buying.
• Company leadership events and industry conferences.