Head of Maintenance and Facility Management (m/w/d)

Lion Real Estate Group, LLC; Austin (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

Dental Insurance

401(k) Retirement Savings Plan

Paid Time Off

Job summary

Lion Real Estate Group, LLC is seeking a Director of Facilities to safeguard asset value and deliver reliable resident service. You will define standards, programs and controls for onsite service teams, covering preventive maintenance, risk management, budgets, and vendor performance across a multifamily portfolio.

You will partner with CapEx, Procurement, Talent Acquisition and regional leaders to keep communities safe, well maintained and cost-efficient, while supporting service managers and

Qualifications

• 5+ years in multifamily or commercial facilities maintenance, including 2+ years leading multi-site teams.
• Proven experience running preventive maintenance and risk management programs.
• Experience building and managing maintenance budgets across a portfolio.
• Strong vendor management and contract negotiation skills.
• Working knowledge of building systems, including HVAC, plumbing, electrical, life safety and elevators.

Responsibilities

• Preventive maintenance: Own the portfolio preventive maintenance program, including schedules, standards and completion tracking.
• Lead preventive maintenance and risk walks.
• Risk management: Identify and reduce physical, life-safety and liability risks. Keep inspections, certifications and permits current, including fire, elevator and pool.
• Budget management: Build and manage maintenance-related budget line items.
• Vendor management: Select, contract and manage maintenance vendors. Hold them to service levels, pricing and insurance requirements.
• Procurement partnership: Partner with Procurement on national agreements, standard parts and supplies, and pricing that lower cost without lowering quality.
• CapEx partnership: Share asset condition data and end-of-life forecasts with the CapEx Director to inform capital plans. Make sure completed projects are handed off to service teams with warranties and maintenance plans.
• Training and development: Support training for Service Managers and service teams.
• Hiring partnership: Partner with Talent Acquisition and regional leaders to hire service and maintenance team members.
• Set and maintain service standards, policies and tools that make onsite work easier and more consistent.

Skills

Facilities leadership

Preventive maintenance

Budget management

Vendor management

Contract negotiation

HVAC systems

Life safety

OSHA compliance

Property mgmt software

Education

Experience-based (no degree specified)

Tools

Yardi

RealPage

Entrata

Job description

Protect asset value and deliver reliable resident service across Lion's communities by building the systems, standards, people and vendor partnerships that help service teams succeed. The Director of Facilities is responsible for maintenance performance across the portfolio. This role sets the standards, programs and controls that onsite service teams work within, rather than running day-to-day service. It covers preventive maintenance, risk management, maintenance budgets, vendor performance, and service team development.

The Director partners closely with the CapEx Director, Procurement, Talent Acquisition and regional leaders to keep communities safe, well maintained and cost-efficient.

The Director of Facilities supports Service Managers rather than supervising daily operations, and partners with the CapEx Director rather than managing capital projects.

• Preventive maintenance: Own the portfolio preventive maintenance program, including schedules, standards and completion tracking.
• Lead preventive maintenance and risk walks.
• Risk management: Identify and reduce physical, life-safety and liability risks. Keep inspections, certifications and permits current, including fire, elevator and pool.
• Budget management: Build and manage maintenance-related budget line items.
• Vendor management: Select, contract and manage maintenance vendors. Hold them to service levels, pricing and insurance requirements.
• Procurement partnership: Partner with Procurement on national agreements, standard parts and supplies, and pricing that lower cost without lowering quality.
• CapEx partnership: Share asset condition data and end-of-life forecasts with the CapEx Director to inform capital plans. Make sure completed projects are handed off to service teams with warranties and maintenance plans.
• Training and development: Support training for Service Managers and service teams.
• Hiring partnership: Partner with Talent Acquisition and regional leaders to hire service and maintenance team members.
• Set and maintain service standards, policies and tools that make onsite work easier and more consistent.

Like every Lion leader, this role is responsible for three outcomes: business results, resident experience and team member experience. Strong cost numbers alone won't earn a top rating if they come at the expense of safety, residents or the service team.

• Follows through on commitments to service teams and shares findings openly.
• Coaches Service Managers and technicians and prepares them for advancement.
• Works across CapEx, Procurement, Talent Acquisition and regions.
• Resident-centric decision making.
• Improves service reliability and protects asset value.
• Builds service teams where everyone contributes and belongs.
• Finds better, safer and more cost-effective ways to maintain communities.

Nashville Corporate Office, or Remote in specific markets (NC, TX, GA), with regular travel to communities.

At Lion Real Estate Group, we're focused on building a strong, collaborative team that takes pride in what we do. You'll have the opportunity to work closely with experienced leadership, take ownership of important processes, and play a key role in supporting our expanding real estate operations.

Employee Benefits

• Medical Insurance (77% of employee/dependent premium paid by Lion)
• Health Savings Account (HSA)
• Dental Insurance (99% of employee premium paid by Lion)
• 401(k) Retirement Savings Plan (6% Company Match)
• Paid Time Off Policies: ~ Holidays (New Years Day, MLK Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day)

Employee Assistance Program

Lion Real Estate Group is a real estate investment and property management firm specializing in value-add multifamily communities. S. markets, our team is committed to improving the communities we own and operate while delivering strong operational and financial performance.

Qualifications

• 5+ years in multifamily or commercial facilities maintenance, including 2+ years leading multi-site teams
• Proven experience running preventive maintenance and risk management programs
• Experience building and managing maintenance budgets across a portfolio
• Strong vendor management and contract negotiation skills
• Working knowledge of building systems, including HVAC, plumbing, electrical, life safety and elevators
• Knowledge of OSHA, fair housing accessibility and local code requirements
• Experience with property management and work order platforms, such as Yardi, RealPage or Entrata
• Experience training and certifying maintenance teams